Freelancer profile translated to English.

Description

🎯 Optimize your Customer Relationship and Build Customer Loyalty with Excellent Service 🎯

Expert in customer relationship management (CRM) and customer experience, I support you in optimizing your strategies to build customer loyalty, improve your service, and maximize your sales.

✅ High-end experience – Former Guest Services Agent at Four Seasons (5 stars, 5 diamonds), specializing in premium customer relations and excellent service.

✅ CRM & Loyalty – Implementation and optimization of CRM (Salesforce, HubSpot, Zoho…) for effective and personalized customer follow-up.

✅ Training & Coaching – Improving the skills of your teams for a fluid, human, and efficient customer relationship.

✅ Business Development – Tailor-made strategies to convert your prospects into loyal customers and improve your retention rates.

📩 Let's discuss your needs and transform your customer relationship into a real strategic asset!

Industry field of expertise

Languages

English
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

Lyon (up to 10km)

Pro, Apple, Inc
Business Seller
January 2022 - January 2024 (2 years)
Santa Barbara, CA, USA
• Promotion of sales and awareness of Apple products Animation of briefings and workshops
• Use of CRM tools for account management
• Development of account plans the direction of the store
Pottery Barn
Designer
January 2021 - January 2022 (1 year)
Savannah, GA, USA
• Individual consultations in store and at home
• Precise measurements and assessment of living spaces
• Creation and presentation of design plans
• Monitoring of delivery and installation times
Maui Sunglass;
Boutique Manager
January 2018 - January 2021 (3 years)
Wailea, HI, USA
• Management of a team of three employees
• Expertise in style and adjustment of designer glasses
• Services for prescription/sunglasses
• Sales exceeding one million dollars