Freelancer profile translated to English.
Back to original languageAbout Corolla
From Sales Account Manager to Customer Success and SaaS Project Manager ⚡️ | Over €920K cumulative revenue generated | FR/EN | Remote
I boost revenue AND satisfaction.
📊 Key Figures:
Weaver:Managed 5 SaaS projects (Fintech, Salestech, Sport-tech, Construction-tech)
iMapper (2D hardware/software):Generated €200K in 8 months + support.
Vester (IIoT/SCADA):Generated €120K in 16 months.
JVS (GovTech SaaS):Generated €620K ARR in 18 months + upsell/cross-sell.
Partoo (Store Locator):Contract renewals, improvement proposals, user manuals.
Citygo:Multichannel support (Zendesk, chat, email), quick & accurate responses, continuous improvement.
👌 What I do effectively and reliably:
Creating a coherent customer journey with users:Onboarding, retention, and renewal, QBR/EBR, adoption plans, support.
Managing the complete sales cycle:Demos, needs assessment, negotiation, closing, contract renewal.
Docs & Ops:User manuals, installation guides, FAQs, KPI dashboards.
Sectors:B2B SaaS, mobility, retail/local SEO (Store Locator), IIoT/industry, GovTech, IT Services.
Languages: French (native), English (professional).
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- WeaverSales & Customer SuccessTECHNovember 2025 - March 2026 (4 months)
- Setting and opportunity creation
- Project management with the technical team: product manager, CTO, designer, Lead dev
- Customer relationship management: onboarding, weekly meetings, delivery
- CitygoCustomer CareSOFTWARE PUBLISHINGJuly 2025 - Today (11 months)
- Written, fast, and accurate responses to all user requests
- Advice and support to maximize rider satisfaction
- Identification and reporting of difficulties to improve the app experience
- PartooCustomer Success ManagerSOFTWARE PUBLISHINGMay 2025 - November 2025 (6 months)Portfolio management for the Store Locator
- Organization of quarterly and annual business reviews: performance analysis and recommendations
- Management and follow-up of support requests
- Communication with project managers for modifications and/or improvements, deployment, and launch
- Contract renewal monitoring
- Writing user manuals
Reviews
Recommendations
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Education
- Master 2 - Expert in Digital StrategyDigital campus2019
- Professional Bachelor's Degree - Manager of Commercial DevelopmentPigier Performance2017
Certifications
- INSIDE LVMH CERTIFICATE | 2025 | Operations & Supply Chain, Retail & Customer ExperienceLVMH certificate2025