Freelancer profile translated to English.

Description

DEUTSCH

Ich bin Cornelia – Operations- und Retail-Managerin mit über 16 Jahren Führungserfahrung bei COS (H&M Group). Ich habe Teams von bis zu 40 Personen geführt, Umsätze von bis zu 6 Mio. € verantwortet und dreitägige Leadership-Seminare für Manager deutschlandweit konzipiert und geleitet.

Remote unterstütze ich euch bei Administration, Prozessoptimierung, Teamkoordination und Onboarding – strukturiert, verlässlich und mit echtem unternehmerischem Blick. Daneben biete ich kreative Workshops unter b.dazzled Berlin an und führe mein eigenes Berliner Fashion Label EKKEPEKJN mit handgefertigten Pop-Art Bags.

Keywords: Virtual Assistant · Operations Management · Admin · Onboarding · Leadership Training · Workshop Facilitation · Fashion · Retail · Remote

ENGLISH

I’m Cornelia – an Operations and Retail Manager with 16+ years of leadership experience at COS (H&M Group). I’ve led teams of up to 40 people, managed revenues of up to €6M, and designed 3-day leadership seminars for managers across Germany.

Remotely, I support businesses with administration, process optimisation, team coordination and onboarding – structured, reliable and with a genuine entrepreneurial mindset. I also run creative workshops under b.dazzled Berlin and my own handcrafted Pop-Art bag label EKKEPEKJN.

Keywords: Virtual Assistant · Operations Management · Admin · Onboarding · Leadership Training · Workshop Facilitation · Fashion · Retail · Remote

Industry field of expertise

Languages

English
Native or bilingual
French
Basic
German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

COS
Store Manager
June 2019 - June 2024 (5 years)
Berlin, Germany
• • Leading and developing a team of up to 40 employees
• • Responsibility for annual revenues of up to €6 million
• • KPI-based management of economic success (KPIs, reporting)
• • Budget management and adherence to management guidelines
• • Strategic personnel planning and shift organization
• • Recruitment, onboarding, and employee development
• • Labor law responsibility: contracts, exit management, BEM
• • Close cooperation with works council (knowledge of BetrVG)
• • Implementation and evaluation of store-level projects
Occupational Integration Management (BEM) Staffing Onboarding Customer Service
COS
Store Manager
RETAIL (SMALL BUSINESS)
March 2012 - May 2019 (7 years and 2 months)
Berlin, Germany
• • Management of various stores domestically and abroad (Berlin, Düsseldorf, Frankfurt, Rotterdam new opening, Innsbruck)
• • Teams of 20–35 employees; revenue responsibility €1–4 million
• • Conception and execution of three-day leadership seminars for managers nationwide (COS / H&M Group)
• • Optimization of operational processes and service quality
• • Implementation of sales-promoting measures and special promotions
• • Product presentation according to Brand Guidelines
Budgeting Compliance Sales Management Staff Management
COS
Floor Manager
RETAIL (SMALL BUSINESS)
May 2009 - March 2012 (2 years and 10 months)
Berlin, Germany
• • Coordination of daily business on the sales floor
• • Initial leadership experience: team coordination and onboarding of new employees
Team Lead Staff Planning

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State-certified Fashion Designer
Lette-Verein
2007
Staatlich geprüfte Modedesignerin
Technical College Entrance Qualification
Aldegrever-Gymnasium
2002
Fachabitur

Cornelia Heese

Founder / Designer

About Cornelia

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