Freelancer profile translated to English.

Description

As an Online Business Manager (OBM), I transform visionary ideas into concrete actions: structuring operations, optimizing resources, building high-performing teams, and managing key projects. My goal? To free up CEOs' time so they can focus on their vision. You imagine the future, I manage the present. Let's talk! 📬

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 15km)

5R Solutions
Operations Manager – Freelance OBM
E-COMMERCE
May 2024 - Today (2 years and 1 month)
Paris, France
• Managed customer relations from inquiry to invoicing for over 100 projects, ensuring satisfaction, responsiveness, and swift resolution of on-site issues.

• Supervised an operational team (10+ individuals): organized activities, developed skills, and managed unforeseen circumstances.

• Optimized operational processes through automation and tools, increasing activity volume by 300% in 12 months.

• Monitored KPIs and identified areas for improvement: response times and quality, conversion rates, satisfaction rates, gross margin, etc.

Companies supported: Liberty.inc, Fayaas, Dar Tourkia, and Paatrick.fr
Project Management Customer Relationship Management (CRM) Customer Support Customer Service Process Optimization
TICTACTRIP
Customer Service Manager – CRM
TRAVEL AND TOURISM
January 2024 - March 2024 (3 months)
Paris, France
• Managed teams (training, supervision, scheduling) and coordinated a continuous customer service (7/7).

• Handled and resolved complex complaints (B2C & B2B) ensuring satisfaction and reducing response times.

• Improved customer journeys and reception quality across all channels (email, phone, chat...)

• Analyzed and implemented performance indicators, anticipating peak activity and adjusting resources.

• CRM Integration: Successfully integrated Zendesk to centralize customer interaction management, workflows, and customer experience.
Automation Optimization Customer Service Change Management Customer Relationship Management (CRM)
WMH
Event Project Manager - MICE
TRAVEL AND TOURISM
September 2015 - August 2022 (6 years and 11 months)
Paris, France
• Coordinated major events (PFUE, HLM Congress, Business Trips, etc.)

• Responded to tenders: Developed and submitted competitive bids (Budget: 200k-1M)

• Logistics and participant management (10 to 3000 pax): Full coordination of logistics, suppliers, travel planning to on-site participant management. At CWT Meetings&Events and Agence Lever de rideaux (WMH)
Travel & Tourism Complex Project Management Operations Time Management and Organizational Skills Event Management

Be the first to recommend Corinne

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

MBA in Tourism and Services
ESC La Rochelle – Sup de co’ (La Rochelle, France)
2016
Bachelor’s Degree: Business Management
Dublin Business School (Dublin, Ireland)
2013

Other

Corinne L.

Operations - OBM

About Corinne

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set

Categories