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Corinne L.CL

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Freelancer profile translated to English.
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About Corinne

As an Online Business Manager (OBM), I transform visionary ideas into concrete actions: structuring operations, optimizing resources, building high-performing teams, and managing key projects. My goal? To free up CEOs' time so they can focus on their vision. You imagine the future, I manage the present. Let's talk! 📬
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 15km)

Experience

  • 5R Solutions
    Operations Manager – Freelance OBM
    E-COMMERCE
    May 2024 - Today (2 years and 1 month)
    Paris, France
    • Managed customer relations from inquiry to invoicing for over 100 projects, ensuring satisfaction, responsiveness, and swift resolution of on-site issues.

    • Supervised an operational team (10+ individuals): organized activities, developed skills, and managed unforeseen circumstances.

    • Optimized operational processes through automation and tools, increasing activity volume by 300% in 12 months.

    • Monitored KPIs and identified areas for improvement: response times and quality, conversion rates, satisfaction rates, gross margin, etc.

    Companies supported: Liberty.inc, Fayaas, Dar Tourkia, and Paatrick.fr
    Project Management Customer Relationship Management (CRM) Customer Support Customer Service Process Optimization
  • TICTACTRIP
    Customer Service Manager – CRM
    TRAVEL AND TOURISM
    January 2024 - March 2024 (3 months)
    Paris, France
    • Managed teams (training, supervision, scheduling) and coordinated a continuous customer service (7/7).

    • Handled and resolved complex complaints (B2C & B2B) ensuring satisfaction and reducing response times.

    • Improved customer journeys and reception quality across all channels (email, phone, chat...)

    • Analyzed and implemented performance indicators, anticipating peak activity and adjusting resources.

    • CRM Integration: Successfully integrated Zendesk to centralize customer interaction management, workflows, and customer experience.
    Automation Optimization Customer Service Change Management Customer Relationship Management (CRM)
  • WMH
    Event Project Manager - MICE
    TRAVEL AND TOURISM
    September 2015 - August 2022 (6 years and 11 months)
    Paris, France
    • Coordinated major events (PFUE, HLM Congress, Business Trips, etc.)

    • Responded to tenders: Developed and submitted competitive bids (Budget: 200k-1M)

    • Logistics and participant management (10 to 3000 pax): Full coordination of logistics, suppliers, travel planning to on-site participant management. At CWT Meetings&Events and Agence Lever de rideaux (WMH)
    Travel & Tourism Complex Project Management Operations Time Management and Organizational Skills Event Management

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Education

  • MBA in Tourism and Services
    ESC La Rochelle – Sup de co’ (La Rochelle, France)
    2016
  • Bachelor’s Degree: Business Management
    Dublin Business School (Dublin, Ireland)
    2013

Skill set

Categories

  • Other