Corinne H.

Hibgest, an IT company publishing accounting software for the Mass Distribution sector, exclusively for E-Leclerc hypermarkets. Over 280 stores equipped in France and Portugal.

• Training of internal and external teams

• Customer support in software deployment

• Training of end-users in stores, as well as various teams (Support, Development, and Management)

• Audit, sales, and needs organization

• Facilitation of training sessions

• Design of product evolutions

• Definition of business needs and writing of specifications

• Design and implementation of tests

• Acceptance testing and installation reporting

• Deployment support

• Technical support for the sales team during pre-sales phases

• Creation and mock-up of configuration files

• Analysis of interfaces and data migration

• Development of user guides

• User assistance

• Quality and compliance control

Training:

• Consulting, functional audit & corporate training on software applications for a clientele primarily composed of self-employed professionals and employees (VSEs, SMEs, artisans, shopkeepers, liberal professions…)

• In-company training in groups and individual courses

• Enhancing the IT skills of business owners and their employees

• Services for finding suitable solutions, installation, and configuration for end-users

• Training users on simple and complex application functionalities

• Development of educational content according to client projects and objectives

• Proficiency and use of E-Learning tools

• Design of specific packages

Consulting:

• Advice and assistance in using existing IT solutions for clients/prospects

• Audit and support before acquisition during their project phase

• Decision-making assistance, selection, installation, and configuration of solutions

• Legal advisor at ADAPT for secretary and accounting assistant certifications.

• Mentoring students for the "Entrepreneurship for Learning" project

Business Management:

• Day-to-day business management: accounting and commercial management

• Administrative file management

• Sales of service offers - promotion, planning

• Development of a network of partners, prospects, clients, suppliers, and service providers

• Supervision and follow-up of external service providers and interns

IT:

• Website design using open-source or proprietary solutions

• SEO, Google and Facebook Business Manager, Instagram, YouTube

• E-mailing, Newsletters

• Video creation, photo editing

• Pack Office and Open Office all versions

• Adobe suite, DXO… DTP tools

• Accounting and management software: ERP, CRM, Ciel, Ebp, Sage, Doliubarr…