Freelancer profile translated to English.

Description

I support leaders and business units in closing their operational gaps.

Leveraging my hands-on experience in support functions and business growth acceleration, I transform administrative chaos and unconnected tools into a fluid and automated data flow.

My scope of intervention:

• Suture Audit: Identify where information stagnates and why your tools don't communicate.

• Flow Architecture: Redesign your customer cycle (from order to billing) to eliminate manual "patchwork".

• Customer Performance: Secure your revenue by ensuring the reliability of each stage of the commercial back-office.

Don't let archaic processes paralyze your growth any longer. Let's move from reactive management to high-performance execution.

Loss of information between departments, extended billing times... These are not competence issues, they are structural problems.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Différents clients
Operational Performance Consultant
January 2023 - Today (3 years and 5 months)
Organizational engineering intervention to transform the back-office into a performance lever.

Objective: To put an end to manual patchwork and unconnected tools that paralyze the growth of VSEs, SMEs, and ETIs.

Strategic Achievements:

• Suture Audit: Diagnosis of communication gaps between departments (sales, accounting, logistics) and identification of data flow disruptions.
• Flow Architecture: Design and implementation of fluid processes to eliminate double entry and ensure the reliability of the customer cycle (from order to collection).
• Compliance & Reliability: Securing management data to guarantee the leader a real and immediate view of their profitability.
• Business Automation: Replacement of low-value-added administrative tasks with connected and predictable systems.

Results: Elimination of bottlenecks, drastic reduction in billing times, and freeing up cognitive resources of teams.
Médiaperformances
Sales Administration Officer
December 2020 - December 2022 (2 years)
Courbevoie, France
• Customer Request Management: Gathering needs, proposing solutions, preparing quotes, and validating orders in the internal tool.
• Coordination with operational teams for campaign pre-assembly.
• Customer Billing Management: Payment tracking, monitoring spreadsheets, follow-ups, filing, and archiving of accounting documents.
• Bi-monthly portfolio reporting (volume, upcoming projects, blocking points, customer alerts).
• Post-operational monitoring and analysis of areas for improvement.
CCI Paris Ile-de-France
Salesperson - Export Formalities
February 2018 - January 2020 (1 year and 11 months)
Paris, France
• Registration and follow-up of client files.
• Responding to client requests (regulations, pricing, deadlines).
• Billing for account and non-account clients.
• Payment and outstanding follow-up in coordination with the accounting department.
• Dispute and complaint management.