Freelancer profile translated to English.
Back to original languageAbout Corentin
I am in charge of customer knowledge and optimization of the customer journey. Customer loyalty and satisfaction are at the heart of my job. Very autonomous and with a great analytical capacity, I also know how to show adaptability in all circumstances.
French
Native or bilingual
Can work on-site
Montpellier (up to 50km)
Experience
- PHARMASIMPLECRM ManagerJanuary 2020 - December 2021 (1 year and 11 months)Arrondissement de Montpellier, France- Define the relational strategy by customer segment;- Manage the monitoring of the CRM tool;- Propose, implement and measure customer loyalty actions (customer journey)- Emarsys Solution Expert
- 1001PHARMACIES.COMCustomer and Partner Success ManagerApril 2019 - January 2020 (9 months)Montpellier, France- Coordination, supervision and control of the different customer service channels (including after-sales service management);- Lead and develop partner activity on the platform (performance plans; commitments…);- Manage reporting;- Manage the monitoring of the CRM tool;- Propose, implement and measure customer loyalty actions (customer journeys).
- 1001PHARMACIES.COMCustomer Service ManagerFebruary 2018 - April 2019 (1 year and 2 months)Arrondissement de Montpellier, France- Coordination, supervision and control of the different customer service channels (including after-sales service management);- Manage reporting.
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Education
- Master's degree, Applied Modern LiteratureSorbonne University2014Maîtrise, Lettres Moderne Appliquées
- Bachelor's degree, Applied Modern LiteratureSorbonne University2013Licence, Lettres Modernes Appliquées