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Coraline PouteauCP

Coraline Pouteau

Independent Assistant

€270/day
Beauvais, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Coraline

Independent assistant specializing in **organization, back-office, and administrative management**, I support entrepreneurs, VSEs, and freelancers who wish to regain a smoother, more structured, and more serene daily life. My role is to help you save time, clarify your priorities, and delegate what is burdening you so you can focus on your core business.

With solid professional experience in coordination, file tracking, operational management, and customer relations, I have developed an approach that is both gentle, rigorous, and highly structured. I provide administrative, organizational, and operational support, with particular attention to quality, precision, and confidentiality.

I handle:
  • Daily administrative management (tracking, follow-ups, organization)
  • Back-office structuring and process optimization
  • Priority organization and task coordination
  • Preparation of documents, spreadsheets, simple reporting
  • Management of emails, files, customer requests
  • Implementation of tools to streamline your activity

My way of working is based on benevolence, transparency, clear communication, and respect for each person's pace. I create a reassuring professional framework, where each mission is precisely defined to ensure effective and serene collaboration.

My goal is simple: to offer you reliable, human, and methodical support that allows you to delegate with confidence and regain clarity in your organization.

Available for one-off or recurring missions, remotely or on-site as needed.
  • French

    Native or bilingual

Can work on-site
Beauvais (up to 50km), Rouen (up to 30km), Dieppe (up to 30km), Amiens (up to 30km)

Experience

  • Coraline - Assistante indépendante
    Founder & Independent Assistant – Back-office & Organization
    July 2026 - Today (1 month)
    I support the leaders of VSEs, freelancers, and solopreneurs in structuring their daily professional lives, managing their recurring tasks, and optimizing their internal processes.
    Process implementation Administrative assistance Communication Sense of organization Adaptability
  • Groupe Mister Menuiserie
    Claims Manager
    September 2022 - January 2025 (2 years and 4 months)
    Complete management and follow-up of customer disputes in a high-volume e-commerce environment. Coordination with carriers, suppliers, and customer service to ensure fast and efficient resolution.
    • Analysis and processing of claims
    • Management of stockouts and customer refunds
    • Logistics follow-up with carriers and suppliers
    • B2C inbound and outbound calls
    • Implementation of quality processes to improve the efficiency of e-commerce request processing
    • Autonomous organization of time and objectives
    • Internal training on e-commerce processes
    Process implementation Problem solving Autonomy Customer follow-up E-commerce
  • KFC France
    Manager
    April 2022 - August 2022 (4 months)
    Gonesse, France
    Operational management of a KFC restaurant, team coordination, and service supervision. Administrative management, staff follow-up, and performance indicator monitoring.
    • Team management
    • Service organization and raw material stock management
    • Customer relations and sales promotion
    • Restaurant performance monitoring
    • Recruitment and onboarding of employees
    Customer follow-up Team management Performance monitoring HR management Sense of organization

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Education

  • Virtu'elles Assit
    Nathalie Lechay Formations
    2036
    Virtu'elles Assit
  • Business creation: Building a sustainable entrepreneurial project
    CCI Oise
    2025
    Création entreprise : Bâtir un projet entrepreneurial durable

Skill set

Categories

  • Other