About Coraline
- Daily administrative management (tracking, follow-ups, organization)
- Back-office structuring and process optimization
- Priority organization and task coordination
- Preparation of documents, spreadsheets, simple reporting
- Management of emails, files, customer requests
- Implementation of tools to streamline your activity
French
Native or bilingual
Experience
- Coraline - Assistante indépendanteFounder & Independent Assistant – Back-office & OrganizationJuly 2026 - Today (1 month)I support the leaders of VSEs, freelancers, and solopreneurs in structuring their daily professional lives, managing their recurring tasks, and optimizing their internal processes.
- Groupe Mister MenuiserieClaims ManagerSeptember 2022 - January 2025 (2 years and 4 months)Complete management and follow-up of customer disputes in a high-volume e-commerce environment. Coordination with carriers, suppliers, and customer service to ensure fast and efficient resolution.• Analysis and processing of claims• Management of stockouts and customer refunds• Logistics follow-up with carriers and suppliers• B2C inbound and outbound calls• Implementation of quality processes to improve the efficiency of e-commerce request processing• Autonomous organization of time and objectives• Internal training on e-commerce processes
- KFC FranceManagerApril 2022 - August 2022 (4 months)Gonesse, FranceOperational management of a KFC restaurant, team coordination, and service supervision. Administrative management, staff follow-up, and performance indicator monitoring.• Team management• Service organization and raw material stock management• Customer relations and sales promotion• Restaurant performance monitoring• Recruitment and onboarding of employees
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Education
- Virtu'elles AssitNathalie Lechay Formations2036Virtu'elles Assit
- Business creation: Building a sustainable entrepreneurial projectCCI Oise2025Création entreprise : Bâtir un projet entrepreneurial durable
Skill set
Categories
- Other