Freelancer profile translated to English.

Description

Lack of time tomanage your customer serviceand/or your **administrative tasks**? ☀️

I supportentrepreneurson a daily basis to structure their organization, streamline their management, and save them **precious time**.

As a former founder (physical store & e-commerce), I concretely understand yourchallengesand your **needs**.

I can help you with:

•Administrative management(Quotes, invoicing and follow-up, document processing)

•Customer service(emails, chat, phone, after-sales service, customer relations)

• Agenda management andorganization

But also, with your communication:

•Social media management

•Contentcreation (Canva/Adobe)

• Formatting visuals and materials

**My goal**: to bring you clarity, efficiency, and peace of mind on a daily basis. I adapt to your tools and your organization. ✨

I amavailablefor new collaborations, alongside my current assignments.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ASPHALTE & MOTION
Administrative Assistant / Customer Service (Freelance)
AUTOMOBILE
June 2025 - April 2026 (10 months)
Nanteuil-lès-Meaux, France
**Customer Service Manager**: responding to requests via multiple channels (emails, phone, social media), managing follow-ups, advice, ...

**Administrative**: Invoicing, quotes, purchases, accounting (sending documents to the accountant + managing sales and tracking spreadsheets), creating customer files,...

Customer Service Administrative Management Quotes and Invoicing Administrative Assistance
evolum
Customer Happiness / Customer Service (Freelance)
HEALTH AND WELLNESS
November 2021 - February 2025 (3 years and 3 months)
Paris, France
**Customer Service Manager**: handling requests by phone, email, and chat, application registrations/unregistrations, usage advice, credit notes/refunds, customer follow-ups, dispute management, bug reporting, after-sales service, updating customer files, managing comments/messages on social media, ...
Customer Service Mobile Application Customer Satisfaction Administrative Management After-Sales Service
Freelance – Service client, gestion e-commerce et réseaux sociaux
Entrepreneur
E-COMMERCE
March 2022 - Today (4 years and 3 months)
Nanteuil-lès-Meaux, France
Supportingseveral clients in developing their online presence, from creating their visual identity to managing their **digital communication**.
Managingcustomer service(via chat, emails, and social media)
Creating and launchingwebsites
Managing and animatingsocial media
Customer follow-up, advice, and adaptationto the needs of each project.
Canva Social Media Branding Visual Identity Showcase Website