Freelancer profile translated to English.

Description

Hello, I'm Coralie, your virtual assistant. I help hotels, guesthouses, and vacation rentals provide an exceptional customer experience while saving them valuable time.

Working remotely, I support accommodation professionals who welcome French-speaking and English-speaking clients by offering reliable, personalized, and flexible assistance, tailored to your needs.

My services:

• Reservation Management – Airbnb, Booking.com, email and calendar coordination

• Communication with travelers – quick and warm responses before, during, and after their stay

• Administrative Support – scheduling, invoicing, supplier follow-up

• Digital Concierge – activity recommendations, customer satisfaction monitoring

• Back-office assistance – inbox organization, review monitoring, coordination

My support:

100% remote collaboration

Fast and clear communication (WhatsApp, email, or video call)

Reliable, organized, and confidential

Why work with me:

Solid experience in hospitality and customer relations

Excellent communication skills

Proactive, rigorous, and trustworthy

Proficient in Booking.com, Airbnb, Google Workspace, Canva

See you soon!

Coralie

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Hôtel Murano
Receptionist
HOSPITALITY
March 2010 - November 2010 (8 months)
Marrakech, Morocco
Welcome guests and escort them to their rooms
Check reservations, prepare arrivals and departures
Control billing
Coordination with other hotel and restaurant departments
Payment method control (credit card, voucher, other, ...)
Handling of any disputes
Reservation Management Customer Communication Quotes and Invoicing Physical and Telephone Reception Concierge Services
Topoget
Administrative Assistant
ARCHITECTURE AND URBAN PLANNING
January 2011 - December 2011 (11 months)
Marrakech, Morocco
Reception of visitors
Organization of meetings, appointments, and travel
Schedule management
Handling mail and screening phone calls
Drafting meeting minutes
Document archiving
Organization of internal and external events (training, meetings, receptions)
Telephone Reception Physical and Telephone Reception Customer Communication Organization Schedule Management
HotelB&B
Receptionist
TRAVEL AND TOURISM
January 2012 - December 2016 (4 years and 11 months)
Marseille, France
Welcoming individual and group clients
Informing and advising clients on local attractions
Adapting and monitoring offers on partner sites
Handling complaints
Quotes for group requests
Assistance with schedule preparation
Training staff on procedures and techniques
Customer Reviews Customer Communication Administrative Support Client Welcome Telephone Reception

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BTS in Local Tourism Animation and Management
Charles Peguy Marseille
2008
Développer les compétences des futurs professionnels du tourisme en animation de territoire, montage de projets touristiques, organisation d’opérations de promotion du territoire, et accueil du public.
Amadeus
Bertrand Formation
2016
Savoir effectuer la réservation de produits touristiques, la vente de billets d'avion et de services dans une agence de voyage ou en compagnie aérienne en ville ou en aéroport.

Other

Coralie H.

Virtual Assistant specializing in hospitality

About Coralie

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