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Coralie H.CH

Coralie H.

Virtual Assistant specializing in hospitality

€240/day
Marseille, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Coralie

Hello, I'm Coralie, your virtual assistant. I help hotels, guesthouses, and vacation rentals provide an exceptional customer experience while saving them valuable time.

Working remotely, I support accommodation professionals who welcome French-speaking and English-speaking clients by offering reliable, personalized, and flexible assistance, tailored to your needs.

My services:

• Reservation Management – Airbnb, Booking.com, email and calendar coordination
• Communication with travelers – quick and warm responses before, during, and after their stay
• Administrative Support – scheduling, invoicing, supplier follow-up
• Digital Concierge – activity recommendations, customer satisfaction monitoring
• Back-office assistance – inbox organization, review monitoring, coordination

My support:

100% remote collaboration
Fast and clear communication (WhatsApp, email, or video call)
Reliable, organized, and confidential

Why work with me:

Solid experience in hospitality and customer relations
Excellent communication skills
Proactive, rigorous, and trustworthy
Proficient in Booking.com, Airbnb, Google Workspace, Canva

See you soon!

Coralie
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Hôtel Murano
    Receptionist
    HOSPITALITY
    March 2010 - November 2010 (8 months)
    Marrakech, Morocco
    • Welcome guests and escort them to their rooms
    • Check reservations, prepare arrivals and departures
    • Control billing
    • Coordination with other hotel and restaurant departments
    • Payment method control (credit card, voucher, other, ...)
    • Handling of any disputes
    Reservation Management Customer Communication Quotes and Invoicing Physical and Telephone Reception Concierge Services
  • Topoget
    Administrative Assistant
    ARCHITECTURE AND URBAN PLANNING
    January 2011 - December 2011 (11 months)
    Marrakech, Morocco
    • Reception of visitors
    • Organization of meetings, appointments, and travel
    • Schedule management
    • Handling mail and screening phone calls
    • Drafting meeting minutes
    • Document archiving
    • Organization of internal and external events (training, meetings, receptions)
    Telephone Reception Physical and Telephone Reception Customer Communication Organization Schedule Management
  • HotelB&B
    Receptionist
    TRAVEL AND TOURISM
    January 2012 - December 2016 (4 years and 11 months)
    Marseille, France
    • Welcoming individual and group clients
    • Informing and advising clients on local attractions
    • Adapting and monitoring offers on partner sites
    • Handling complaints
    • Quotes for group requests
    • Assistance with schedule preparation
    • Training staff on procedures and techniques
    Customer Reviews Customer Communication Administrative Support Client Welcome Telephone Reception

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Education

  • BTS in Local Tourism Animation and Management
    Charles Peguy Marseille
    2008
    Développer les compétences des futurs professionnels du tourisme en animation de territoire, montage de projets touristiques, organisation d’opérations de promotion du territoire, et accueil du public.
  • Amadeus
    Bertrand Formation
    2016
    Savoir effectuer la réservation de produits touristiques, la vente de billets d'avion et de services dans une agence de voyage ou en compagnie aérienne en ville ou en aéroport.

Skill set

Categories

  • Other