Freelancer profile translated to English.

Description

Customer Experience Specialist and manager for 12 years, I have built and developed Customer Care and Operations departments within startups: project management, team management and training, implementation of CRM tools (Intercom, Salesforce) & help centers, performance monitoring...

Trained in agile methods, product management, and OKRs, I work in close collaboration with technical and business teams and fully integrate into your business development strategy.

Experienced, autonomous, and proactive Project Manager, I take charge of all your cross-functional and strategic projects (website redesigns, CRM deployment, business software, team training, internal process optimization, ops support...)

Do not hesitate to contact me to discuss it!

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Pont-l'Évêque (up to 30km)

INDEPENDANT
Senior Project Manager
January 2023 - Today (3 years and 5 months)
Paris, France
Experienced, autonomous, and proactive Project Manager, I take charge of and coordinate all your cross-functional and strategic projects: website redesigns, CRM deployment, business software, team onboarding, internal process optimization, ops support, dematerialization...
Unow
Head of Customer Success & Operations
EDUCATION AND E-LEARNING
September 2020 - January 2023 (2 years and 5 months)
Ornikar
Chief Experience Officer (CXO)
AUTOMOBILE
November 2014 - September 2020 (5 years and 10 months)