Freelancer profile translated to English.
Back to original languageAbout Constantin
Over 6 years of experience in business development, in email and phone prospecting for companies in various sectors
Over 2 years of experience as an independent in the management and administration of a company in the tourism sector (achieving over €700k in annual revenue), implementing processes and business tools, as well as CRM
2 years of experience as a Customer Success Manager and Customer Onboarding Specialist, reducing churn, user loyalty, and maximizing adoption.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- Free-lanceCustomer Success Manager & Customer OnBoarding SpecialistE-COMMERCESeptember 2024 - Today (1 year and 9 months)I support an e-commerce client in Success and Care, notably by carrying out Onboarding missions to reduce churn, retain users, and maximize adoption. I also manage any disputes, bad reviews, and debt collection.
- LA FRENCH CASAManaging DirectorTRAVEL AND TOURISMSeptember 2021 - December 2023 (2 years and 4 months)Marseille, France-Daily management of 40 apartments in the center of Marseille, France-Creation and in-house development of a concierge service -Recruitment and management of 7/8 people: cleaning, maintenance, and check-in-Implementation of the Guesty Channel Manager-Creation of the messaging workflow / pricing strategy / offers calendar-Integration of listings on the Booking.com + Abritel (VRBO) platform-Participation in the creation of the website with an external provider (Figuest)
- HappydemicsSales Development ManagerSOFTWARE PUBLISHINGJanuary 2020 - September 2020 (9 months)Paris, FranceMarketing of a market research and data analysis solutionIn charge of the entire sales cycle, from prospecting to closing and account managementResult: €150k in revenue, including the opening of the Danone account
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Education
- Master 2 Specialization in International BusinessEuropean Business School2016Master 2 spécialisation Affaires Internationales (Gestion financière, Management, Import-Export, Marketing, Projets). Echange universitaire à Madrid (Centro Universitario de Villanueva), Puis à New York (Berkeley College).