Freelancer profile translated to English.

Description

New to the world of freelancing, but with solid experience in customer relations, I offer serious, human and professional support.

As a customer advisor in the banking sector, I manage customer relations, request resolution, prospecting and loyalty on a daily basis. This job has taught me to:

• Actively listen to customer needs,

• Provide concrete and rapid solutions,

• Maintain a high level of quality, even under pressure.

Today, I put these skills at the service of your projects as a freelancer, with the same rigor and commitment as in my work in an agency.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Bredmadagasikara
Versatile Operations Teller
September 2022 - December 2023 (1 year and 3 months)
Reception agent, Flash customer advisor, Product and service sales, prospecting, Mastery of telephone calls, manages the cash register, Product and service sales
BREDMADAGASIKARA
Customer Advisor for individuals
BANKING AND INSURANCE
December 2024 - Today (1 year and 5 months)
Tananarive, Madagascar
Customer support, processing various customer requests, prospecting, appointment scheduling, assembling customer files, managing telephone calls. Ensures customer satisfaction with transparency.
BREDMADAGASIKARA
FRONT OFFICE Intern
BANKING AND INSURANCE
March 2022 - September 2022 (6 months)
Tananarive, Madagascar
Front office intern within the bank, generally ensures reception and customer support in the agency, Follow up on customer requests, appointment scheduling, phoning