Coline Viche, Translator & Customer Success Manager

Freelancer profile translated to English.

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Description

🚀 I turn your users into loyal customers… and your content into international experiences

I help startups and companies offer a fluid, coherent, and engaging experience — in French as in English 🚀

Bilingual FR/EN, I bring two complementary areas of expertise:

– 🎬 FR ↔ EN Audiovisual Translation: subtitling, scripts, videos, podcasts — with a focus on rhythm, tone, and impact (not word-for-word)

– 💼 Customer Success Management: onboarding, customer journey, engagement, retention, customer support, user experience optimization

💡 Startup & SaaS Approach: KPI-oriented (NPS, churn, retention), data-driven, and focused on continuous improvement

My goal:

→ Content that sounds right, everywhere

→ Customers who stay, engage… and come back

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Caen (up to 50km)

Kare School
Customer Success Manager
TECH
December 2025 - January 2026 (1 month)
Caen, France
BOOTCAMP - CUSTOMER SUCCESS MANAGER
KARE SCHOOL
Client onboarding and support
KPI monitoring (Churn rate, NPS, CSAT, ARR, MRR, LTV)
Customer loyalty and retention strategy
Proficiency in CRM tools (Zendesk, Hubspot)
Expansion strategy (upsell and cross-sell)
Churn Reduction Churn Prediction NPS Customer Service Customer Loyalty
Freelance
Translator
ENTERTAINMENT AND LEISURE
September 2017 - December 2022 (5 years and 3 months)
Caen, France
English-to-French script translation, "Perfect Ride" (automotive show)
English-to-French script translation of the film "Off Season" by Ashmita Guha Neogi
Translation of the documentary "Artiste" by Noé Pradel-Frayss (French - English)
Translator for the agency KEYWORDS STUDIO
Marketing CV Translation (English - French)
Subtitling (collaboration) of "An Irish Story" by Kelly Rivière (French - English)
Paris 3 University: Collaborative translation of poems by Martin Espada, “Le cœur battant de la montre”, Le Temps des
Cerises/Le Merle Moqueur (English - French)
French English Translation Proofreading Writing audiovisual videos
JELLYSMACK
Translator
SOCIAL NETWORKS
September 2019 - September 2020 (1 year)
Paris, France
Translation and creation of video content subtitles for
social media (YouTube, Facebook, Instagram)
videos French English Translation Web Content Writing Proofreading and Editing Social Media

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Bootcamp Customer Success Manager
Kare School
2025
Bootcamp Customer Success Manager
Complete Project Management Training
Cegos
2025
Formation Complète au Management de Projet

Check out Coline's education

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