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Coline VicheCV

Coline Viche

Translator & Customer Success Manager

€200/day
Caen, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Coline

🚀 I turn your users into loyal customers… and your content into international experiences

I help startups and companies offer a fluid, coherent, and engaging experience — in French as in English 🚀

Bilingual FR/EN, I bring two complementary areas of expertise:

– 🎬 FR ↔ EN Audiovisual Translation: subtitling, scripts, videos, podcasts — with a focus on rhythm, tone, and impact (not word-for-word)
– 💼 Customer Success Management: onboarding, customer journey, engagement, retention, customer support, user experience optimization

💡 Startup & SaaS Approach: KPI-oriented (NPS, churn, retention), data-driven, and focused on continuous improvement

My goal:
→ Content that sounds right, everywhere
→ Customers who stay, engage… and come back
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Caen (up to 50km)

Experience

  • Kare School
    Customer Success Manager
    TECH
    December 2025 - January 2026 (1 month)
    Caen, France
    BOOTCAMP - CUSTOMER SUCCESS MANAGER
    KARE SCHOOL
    • Client onboarding and support
    • KPI monitoring (Churn rate, NPS, CSAT, ARR, MRR, LTV)
    • Customer loyalty and retention strategy
    • Proficiency in CRM tools (Zendesk, Hubspot)
    • Expansion strategy (upsell and cross-sell)
    Churn Reduction Churn Prediction NPS Customer Service Customer Loyalty
  • Freelance
    Translator
    ENTERTAINMENT AND LEISURE
    September 2017 - December 2022 (5 years and 3 months)
    Caen, France
    • English-to-French script translation, "Perfect Ride" (automotive show)
    • English-to-French script translation of the film "Off Season" by Ashmita Guha Neogi
    • Translation of the documentary "Artiste" by Noé Pradel-Frayss (French - English)
    • Translator for the agency KEYWORDS STUDIO
    • Marketing CV Translation (English - French)
    • Subtitling (collaboration) of "An Irish Story" by Kelly Rivière (French - English)
    • Paris 3 University: Collaborative translation of poems by Martin Espada, “Le cœur battant de la montre”, Le Temps des
    Cerises/Le Merle Moqueur (English - French)
    French English Translation Proofreading Writing audiovisual videos
  • JELLYSMACK
    Translator
    SOCIAL NETWORKS
    September 2019 - September 2020 (1 year)
    Paris, France
    Translation and creation of video content subtitles for
    social media (YouTube, Facebook, Instagram)
    videos French English Translation Web Content Writing Proofreading and Editing Social Media

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Education

  • Bootcamp Customer Success Manager
    Kare School
    2025
    Bootcamp Customer Success Manager
  • Complete Project Management Training
    Cegos
    2025
    Formation Complète au Management de Projet

Categories

  • Other