About Oliver
French
Native or bilingual
German
Fluent
English
Fluent
Experience
- Alfacom-AgencyCustomer Support Agent - Customer Support ManagerE-COMMERCENovember 2025 - February 2026 (3 months)Le Mans, France- Handling customer messages via Gorgias (50 messages per day)- Modifying orders on Prestashop- Phone support on Aircall
- NUIMPULSE-KOSBIOTICCustomer Support Agent - Customer Support ManagerPRESS AND MEDIAMay 2025 - May 2025Versailles, France- Handling after-sales service messages (in person at their premises)- Managing requests related to probiotics- Resolving delivery issues (Colis Privé, Mondial Relay)
- CalcusoCustomer Support Agent - Customer Support ManagerE-COMMERCEAugust 2024 - October 2024 (1 month)Le Mans, France- Handling customer messages on Zendesk- Phone support management- Contact with carriers (DHL, Laposte...) to resolve delivery issues
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Education
- MasterUniversität Paderborn et Le Mans Université2018Master en Etudes Culturelles Internationales
- LEALe Mans University2016LEA - Licence anglais - allemand