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Oliver MaunouryOM

Oliver Maunoury

Supermalter

Customer Support Management - English / French / German

€135/day
84 projects
Viroflay, FR
3-7 years

Average response time: 24 hours

Freelancer profile translated to English.
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About Oliver

Hello/Bonjour/Hallöchen!

I will handle the customer service management for your e-commerce store!

I can respond to messages in these different languages.

🌈 In English
🌈 In French
🌈 In German

I have already worked with several people/companies on a regular basis to manage one or more customer support services simultaneously for two years. I therefore already have good experience in customer service and dropshipping.

Handling up to 100 messages per day is not a problem for me. I mainly work on Comeup where I have already completed over 160 orders for my service. I am therefore used to managing after-sales services of different sizes and over several months. Yes, I hope to build a long-term trusting relationship with my clients.

Looking forward to working with you,

Maunoury Oliver
  • French

    Native or bilingual

  • German

    Fluent

  • English

    Fluent

Can work on-site
Viroflay (up to 10km), Paris (up to 10km)

Experience

  • Alfacom-Agency
    Customer Support Agent - Customer Support Manager
    E-COMMERCE
    November 2025 - February 2026 (3 months)
    Le Mans, France
    - Handling customer messages via Gorgias (50 messages per day)
    - Modifying orders on Prestashop
    - Phone support on Aircall
    Versatility and Adaptability Autonomy Multilingual Gorgias Aircall
  • NUIMPULSE-KOSBIOTIC
    Customer Support Agent - Customer Support Manager
    PRESS AND MEDIA
    May 2025 - May 2025
    Versailles, France
    - Handling after-sales service messages (in person at their premises)
    - Managing requests related to probiotics
    - Resolving delivery issues (Colis Privé, Mondial Relay)
    In person Problem Solving Regularity Punctuality
  • Calcuso
    Customer Support Agent - Customer Support Manager
    E-COMMERCE
    August 2024 - October 2024 (1 month)
    Le Mans, France
    - Handling customer messages on Zendesk
    - Phone support management
    - Contact with carriers (DHL, Laposte...) to resolve delivery issues
    Availability Patience Adaptability and Responsiveness Customer Satisfaction Phone Support

Reviews

5.0

Out of 37 ratings

C

Camille

Chargée de SAV - Inoui Editions

Reviewed on 1/6/2026

The project was a Christmas holiday replacement. The missions were to follow up on customer tickets, particularly from after-sales service, and to improve the brand image through these tickets.
H

Hicham

Cluutch

Reviewed on 9/15/2025

Top

Recommendations

ML
Alexandre TheronAT
MM
+2
Maxime Larideau and 4 other people have recommended Oliver

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Education

  • Master
    Universität Paderborn et Le Mans Université
    2018
    Master en Etudes Culturelles Internationales
  • LEA
    Le Mans University
    2016
    LEA - Licence anglais - allemand

Skill set

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