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Clotilde DegommierCD

Clotilde Degommier

Account Management / Customer service

€500/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Clotilde

🇫🇷
Account Manager | Customer Success | Business Developer
💼 Passionnée par la relation client et le développement commercial, j’accompagne les entreprises dans la gestion et la fidélisation de leurs portefeuilles clients.
Grâce à mon expérience en Account Management et Business Developer au sein d’entreprises internationales, je sais allier écoute, stratégie et performance pour optimiser la satisfaction client et stimuler la croissance.

Compétences principales :
- Gestion et développement de comptes B2B
- Optimisation de l’expérience client
- Stratégie commerciale & upselling

Communication trilingue (Français, Anglais, Espagnol)

Je recherche des missions où je peux créer de la valeur à travers des relations solides, une organisation efficace et une vision orientée résultat.

🇬🇧
Account Manager | Customer Success | Business Developer
💼 Passionate about client relationships and business growth, I help companies manage and expand their customer portfolios.
With international experience in Account Management and Customer Success, I combine empathy, strategic thinking, and performance to drive customer satisfaction and long-term growth.

Key skills:
- B2B account management & business development
- Customer success & experience optimization
- Upselling and retention strategy

Trilingual communication (French, English, Spanish)

I’m looking for projects where I can bring value through strong relationships, structured execution, and a results-driven mindset.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • Alma
    Account Manager
    May 2025 - Today (1 year and 1 month)
    Paris, France
    • Managed a portfolio of ~30 strategic accounts
    • Identified and prioritized growth opportunities, positioning myself as a trusted BNPL & retail industry expert.
    • Led complex negotiations with C-level executives (pricing adjustments, risk policy changes, contract renegotiations).
    • Ensured outstanding client satisfaction, with 100% portfolio retention.
    • Leaded external QBR and analysed performances
    Account Management Negotiation and closing Business development
  • Revolut
    Account Executive
    August 2023 - May 2025 (1 year and 9 months)
    Barcelona, Spain
    • Development and execution of a solid prospecting strategy, identifying key vertical markets.
    • Building and managing a pipeline, from prospecting to closing and account management, while maximizing adoption and opportunities for upselling and cross-selling.
    • Operated with full autonomy in managing priorities (prospecting vs. closing vs. upselling), leveraging internal resources, and fostering team collaboration.
    • Applied a solution-selling approach, identifying customer needs and tailoring the value proposition accordingly.
    • Developed deep expertise in Revolut Business products, market positioning, and competitive advantages, supported by compelling case studies and client success stories. Average number of meetings per week: 12
    Average achievement of objectives: 335%
  • PayFit France
    Sales Development Representative in - French Market
    May 2022 - August 2023 (1 year and 3 months)
    • Prospected, qualified, and engaged leads (70% phone, 30% email) to generate interest and build trust.
    • Built and nurtured a robust sales pipeline, delivering qualified opportunities to Account Executives.
    • Conducted needs assessments to match prospects with tailored payroll and HR solutions.
    • Identified and connected with key decision-makers and influencers (CEOs, Office Managers, Payroll Managers, CFOs, Founders, etc.).
    • Maintained accurate and actionable CRM data in Salesforce to optimize sales processes.
    • Shared insights, best practices, and process improvement ideas proactively within the team to drive continuous improvement.

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Education

  • Master's degree, Commerce
    Montpellier Business School
    2021
    Master's degree, Commerce
  • Bachelor's degree, Communication, general
    Audencia Business School
    2017
    Bachelor's degree, Communication, général

Skill set

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