Freelancer profile translated to English.

Description

Customer Care Specialist • Account Management • Premium Client Support (FR/EN)

I am a Customer Care Specialist & Account Manager with a strong background in premium client management, logistical coordination, and handling complex cases (art, design, marketplaces, SaaS).

Today, I support startups and small businesses that need efficient customer support without full-time hiring.

I manage:

• ticket/email/chat management

• order/case tracking

• operational and logistical coordination

• follow-ups and light sales support

• CRM updates (Salesforce, HubSpot, Notion)

• process organization & FAQ optimization

• simple client onboarding

Accustomed to demanding environments, I provide responsive, empathetic, and structured service.

Available 12 hours/week — response within 24 hours.

⭐ Skills

Customer care

Account management

Client tracking

Operational coordination

Logistics

CRM (Salesforce, HubSpot, Notion)

Ticket management

Premium client relations

Process & FAQ

Bilingual FR/EN communication

🎯 Services

Outsourced customer support

Daily request management

Order tracking

CRM / Notion updates

Follow-ups (payments, missing information, client tracking)

Organization and structuring (FAQ, templates, processes)

Mini client onboarding

Languages

French
Native or bilingual
English
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

MAISON SOUBRIER
Sales Manager
January 2018 - January 2022 (4 years)
Assisted over 200 clients with complex scenography projects. Managed a team of five handlers, improving operational efficiency. Designed and deployed a custom CRM software to optimize client tracking and operational management. Supervised acquisitions of artworks from Maison & Objet, Hôtel des Ventes Drouot, and antique dealers.
CONVELIO
Customer Care Specialist
LOGISTICS AND SUPPLY CHAIN
January 2024 - Today (2 years and 5 months)
Paris, France
Managed a portfolio of high-end clients, ensuring a smooth experience and personalized support throughout the logistics cycle. Oversaw complete international transport operations for high-value artworks, adhering to quality standards and deadlines. Coordinated cross-functionally with logistics teams and partners, enabling rapid incident resolution and continuous operational flow optimization. Proactive and customer satisfaction-oriented communication, ensuring a high retention rate and effective expectation management. Collaborated closely with technical and product teams to identify improvement areas and contribute to internal process evolution. Advanced use of Salesforce for client tracking, performance analysis, and shipment traceability.
Salesforce CRM Client Management Customer Support Customer Loyalty
MAISON & OBJET
Account Manager - MOM Platform
January 2023 - January 2024 (1 year)
Supported and advised a portfolio of 90 clients on the MOM platform, including KYC document verification. Developed personalized account management strategies to foster engagement and loyalty. Managed long-term client relationships: performance tracking, upselling opportunities, and ROI optimization.