Freelancer profile translated to English.

Description

Confirmed polyglot, I have had the opportunity to live in different European countries in recent years, where I have discovered various professions and industries, as well as mindsets and working methods that have only confirmed my desire to evolve in a profession close to others.

I enjoy initiating and finalizing sales procedures, as well as supporting clients on a daily basis, to make their experience unique and positive.

Being extremely mobile, I am willing to undertake assignments in total remote work as well as on-site, depending on the need.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
German
Conversational
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

OnePilot
Customer Operations Specialist
E-COMMERCE
October 2025 - Today (8 months)
Malaunay, France
Delivering high-tier customer assistance across Phone, Live Chat (WhatsApp), and Email
in French, English, Spanish, and German.
Independently managing end-to-end customer relations and complex technical
resolutions for a diverse European portfolio.
Designing and implementing snippets and CRM shortcuts to drastically reduce Average
Handling Time while maintaining premium response quality.
Remote Collaboration: Proven ability to work independently in fast-paced, distributed environments.
Ticketing tools After-sales service management E-commerce Customer service Customer Relationship Management (CRM)
Medier
CRM Executive
ENTERTAINMENT AND LEISURE
January 2025 - September 2025 (8 months)
Limassol, Cyprus
Writing content, creating snippets and implementingjourneys for CRM Campaigns. Monitoring data and taking decisions based on previous results and market analysis. Creating segments to target specific users. Developing funnels and automations. Training newcomers on tools and processes. Doing the QA of content andjourneys. Daily use of Symplify, Excel, Jira, Slack, Confluence, Power BI.
marketing automation Emailing CRM Content marketing PowerBI
Medier
Customer Support Specialist
ENTERTAINMENT AND LEISURE
June 2024 - December 2024 (6 months)
Limassol, Cyprus
Providing support to customers within the I-Gaming industry through emails and Live Chat. Liaisingwith other departments to ensure issues are solved promptly. Working shifts so that clients can receive support at anytime, hence building loyalty. Daily use ofZendesk, Dixa, Confluence, Textblaze &Slack.
Live chat Email management Zendesk iGaming Dixa