Freelancer profile translated to English.

Description

I am a Virtual Assistant with experience in providing support to companies and entrepreneurs looking to optimize their customer service, task management, and daily communication. My approach is based on offering professional, empathetic, and problem-solving service, adapted to the needs of each client.

✅ Customer service via email, chat, and social media

✅ Management of calendars, emails, reservations, and administrative tasks

✅ Impeccable communication in Spanish and quick, efficient responses

I have collaborated with businesses in various industries, helping to improve their image and customer relationships through warm, clear, and professional service.

My goal is to be an extension of your team, bringing organization, peace of mind, and confidence.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance / Autónomo
Virtual Assistant and Customer Service
January 2023 - Today (3 years and 5 months)
Customer service via email, WhatsApp, and live chat. Resolution of product inquiries, order tracking, and support for online stores. Assistance with administrative tasks such as data entry and basic use of tools like Google Docs and Canva.
Tiendas Online (Clientes varios)
E-commerce and Social Media Support
July 2022 - Today (3 years and 11 months)
I provide remote support for online stores in Spanish. I respond to customer inquiries via chat and social media (Instagram, Facebook), manage orders, and assist with returns. I also collaborate on creating basic content and following up on direct messages.