Freelancer profile translated to English.

Description

💼 Clément Porcheron / Freelance Commercial Assistant – Client Management & Sales Administration

I support companies in commercial management, sales administration (ADV), and customer relations, providing comprehensive support to optimize processes and improve customer satisfaction.

With 4 years of experience as a Commercial Assistant at Global Meubles, I have developed versatile expertise that allows me to intervene in both front office (customer relations, prospecting, loyalty) and back office (administrative follow-up, invoicing, order management).

👉 My main tasks and skills:

Customer relations and service: follow-up, loyalty, phone follow-up, prospecting, and customer reception.

Commercial & Sales Administration Management: quote preparation, order form management, supplier order tracking, invoicing, payment tracking, and commercial reporting.
Logistics organization: delivery tracking, supplier coordination, dispute resolution, and after-sales service.

Finance & administration: follow-up of financing and revolving credit files, document management.
Inventory management: order tracking, product availability, store optimization.

Digital tools: participation in the deployment of an ERP / commercial software, use of CRM solutions for customer relations and digitalization of internal processes.

🔑 Key skills: customer relations, customer service, prospecting, loyalty, sales administration, commercial back office, quotes & invoicing, administrative management, logistics organization, inventory management, financial tracking, ERP, CRM, process digitalization.

🎯 My goal: to provide reliable, responsive, and structured commercial support, enabling companies to save time, increase their efficiency, and sustainably strengthen their customer satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
German
Basic

Workplace preferences

Can work on-site

Clermont-Ferrand (up to 50km)

Global Meubles
Commercial Assistant
RETAIL (LARGE RETAILERS)
September 2021 - Today (4 years and 9 months)
Clermont-Ferrand, France
Main tasks:

*Customer follow-up and loyalty, personalized reception and advice

*Prospecting and telephone follow-up to develop the client portfolio

*Management of quotes, order forms, invoicing, and payment tracking

*Organization of deliveries and logistics coordination

*Management of orders and store inventory to ensure product availability

*Follow-up of financing and revolving credit files

*Participation in the deployment and optimization of an ERP / commercial software, digitalization of internal processes
customer relations Telephone prospecting Sales Administration ERP Order management
Biscuiterie du Sancy Mont-Dore
Work-study Marketing Assistant
RETAIL (LARGE RETAILERS)
November 2020 - September 2021 (10 months)
Clermont-Ferrand, France
*Sales, payments, and management of a stock of 500 products

*Creation of a promotional video on product development

*Modification of existing packaging

*Digitalization of the company, creation of Facebook and Instagram pages
Social media Sales Marketing
Dômes Pharma Auvex
Marketing Assistant Intern
PHARMACEUTICALS INDUSTRY
March 2020 - August 2020 (5 months)
Pont-du-Château, France
*Implementation of supplier tenders, saving €2000 on Point of Sale Advertising (POS) budget

*Management of supplier quotes, preparation of commercial seminars
Seminar organization Supplier management Tender management

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Google Digital Marketing Certification
Certification Google Marketing numérique
Bachelor's degree in Economics with a specialization in Economic Analysis and Policy
IAE CLERMONT AUVERGNE
2021
Licence d'Économie option Analyse et Politique Économique