About Clement
French
Native or bilingual
English
Fluent
Experience
- SEPHORASalesforce ConsultantSeptember 2020 - Today (5 years and 10 months)Paris, France- Technical support and CRM evolution- Creation of custom reports and dashboards- SOAP / REST webservice evolutions- Apex / LWC development- Implementation of complex automations (Flow, triggers)- Automation and creation of AI agents- Implementation of security controls (Transaction Security Policies, connected app)
- CapgeminiService Cloud Senior DeveloperOctober 2016 - May 2018 (1 year and 7 months)Nantes, FranceClient: Sodexo- Full VisualForce page development- Application maintenanceSupport and monitoring of production processesClient: SNCF- Monitoring batch operations- Anomaly analysis- Daily and weekly reporting… moreSalesforce Technical ReferentClient: EDFImplementation of a new tool on Salesforce Lightning for sales support.Project in Agile SAFE mode- Development of 360 Client views on Lightning- Continuous integration- Technical quality control- Adherence to the SAFe methodologyEnvironment: SAFE, Salesforce, Apex, Lightning, Force.com, Jenkins, SONARClient: EUROPCARProduction support for the Service Cloud solution "Customer First": A customer-centric tracking tool.- Incident management- Handling evolutionsEnvironment: Salesforce, Service Cloud, Knowledge, Apex
- Business & Decision GroupCRM Consultant CoherisApril 2012 - September 2016 (4 years and 5 months)Nantes, FranceClient: BANQUE DE FRANCESupport services for an application aimed at determining the eligibility of securities at the banking level.- Development- Test plan writingTechnical Environment: Célerio, Eclipse, J2EE, Spring, Hibernate, JSF, Maven, SQLClient: INFORMATIQUE CAISSES DES DEPOTS ET CONSIGNATIONS -Support services for the customer relationship management tool, Coheris CRM, used by managers and in CDC call centers.- Business/IT workshops- Functional and technical design- Writing detailed functional and technical specifications- Quoting business requests- Application configuration- Development- Handling of anomalies and evolutions- Handling of application upgrade migrations- Writing acceptance test plans- Testing & AcceptanceTechnical Environment: Coheris CRM, Eclipse, Java, J2EE, Rhinoscript, ORACLEClient: IMA TELEASSISTANCE -SERENAImplementation of the customer relationship management tool, Coheris CRM, used by Serena's telephonists.- Business workshops- Functional and technical design- Quoting business requests- Application setup and configuration- Development- Handling of anomalies and evolutions- Management of partial data recoveryTechnical Environment: Coheris CRM, Rhinoscript, SQL Server, JavaClient: LA BANQUE POSTALEBI project implementation- Technical design- Development- Acceptance testing- Delivery and deploymentTechnical Environment: Datastage Px, Unix, DB2
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Education
- Salesforce Certified Service CloudSalesforce Certified Service Cloud
- SAFe 4.0 Practitioner Salesforce Certified AdministratorSAFe 4.0 Practitioner Salesforce Certified Administrator