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Clement MusabimanaCM

Clement Musabimana

Salesforce Consultant | Integration & Automation

€700/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Clement

Salesforce consultant and CRM developer with over 10 years of experience in designing, developing, and optimizing Salesforce solutions for demanding environments. I assist companies in implementing high-performing, scalable CRM platforms aligned with their business objectives.

Throughout my assignments, I have worked on projects covering the entire Salesforce lifecycle: needs analysis, functional and technical design, Apex and Lightning Web Components (LWC) development, business process automation, third-party system integration, and support for business teams.

My approach is based on three principles:

✅ Understand business challenges before developing
✅ Deliver robust and maintainable solutions
✅ Seek measurable impact for users

My expertise

✅ Salesforce Development
✅ Apex
✅ Lightning Web Components (LWC)
✅ SOQL / SOSL
✅ Batch, Queueable, and Async Processing
✅ Unit testing and code quality
✅ CRM Automation
✅ Salesforce Flow
✅ Sales and customer service processes
✅ User journey optimization
✅ Reduction of manual tasks
✅ Integration & Architecture
✅ REST / SOAP APIs
✅ Integrations with ERP, e-commerce, and business tools
✅ OAuth authentication
✅ Scalable Salesforce architecture
✅ Consulting & Support
✅ Salesforce Audit
✅ Architecture review
✅ Performance optimization
✅ Support for business and technical teams

What my clients appreciate

- My ability to become autonomous quickly
- Simple and effective communication
- A strong results-oriented culture
- Technical expertise combined with a good understanding of business challenges

I can be involved in both specific needs (audits, bug fixes, specific evolutions) and more ambitious CRM transformation projects.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • SEPHORA
    Salesforce Consultant
    September 2020 - Today (5 years and 10 months)
    Paris, France
    - Technical support and CRM evolution
    - Creation of custom reports and dashboards
    - SOAP / REST webservice evolutions
    - Apex / LWC development
    - Implementation of complex automations (Flow, triggers)
    - Automation and creation of AI agents
    - Implementation of security controls (Transaction Security Policies, connected app)
    Apex Lightning Web Components (LWC) REST APIs Triggers Agentforce
  • Capgemini
    Service Cloud Senior Developer
    October 2016 - May 2018 (1 year and 7 months)
    Nantes, France
    Client: Sodexo

    - Full VisualForce page development
    - Application maintenance

    Support and monitoring of production processes

    Client: SNCF

    - Monitoring batch operations
    - Anomaly analysis
    - Daily and weekly reporting… more

    Salesforce Technical Referent

    Client: EDF

    Implementation of a new tool on Salesforce Lightning for sales support.
    Project in Agile SAFE mode

    - Development of 360 Client views on Lightning
    - Continuous integration
    - Technical quality control
    - Adherence to the SAFe methodology

    Environment: SAFE, Salesforce, Apex, Lightning, Force.com, Jenkins, SONAR

    Client: EUROPCAR

    Production support for the Service Cloud solution "Customer First": A customer-centric tracking tool.

    - Incident management
    - Handling evolutions

    Environment: Salesforce, Service Cloud, Knowledge, Apex
    Apex Triggers Salesforce Administrator Visualforce Salesforce Lightning
  • Business & Decision Group
    CRM Consultant Coheris
    April 2012 - September 2016 (4 years and 5 months)
    Nantes, France
    Client: BANQUE DE FRANCE

    Support services for an application aimed at determining the eligibility of securities at the banking level.

    - Development
    - Test plan writing

    Technical Environment: Célerio, Eclipse, J2EE, Spring, Hibernate, JSF, Maven, SQL


    Client: INFORMATIQUE CAISSES DES DEPOTS ET CONSIGNATIONS -

    Support services for the customer relationship management tool, Coheris CRM, used by managers and in CDC call centers.

    - Business/IT workshops
    - Functional and technical design
    - Writing detailed functional and technical specifications
    - Quoting business requests
    - Application configuration
    - Development
    - Handling of anomalies and evolutions
    - Handling of application upgrade migrations
    - Writing acceptance test plans
    - Testing & Acceptance

    Technical Environment: Coheris CRM, Eclipse, Java, J2EE, Rhinoscript, ORACLE

    Client: IMA TELEASSISTANCE -SERENA

    Implementation of the customer relationship management tool, Coheris CRM, used by Serena's telephonists.

    - Business workshops
    - Functional and technical design
    - Quoting business requests
    - Application setup and configuration
    - Development
    - Handling of anomalies and evolutions
    - Management of partial data recovery

    Technical Environment: Coheris CRM, Rhinoscript, SQL Server, Java

    Client: LA BANQUE POSTALE

    BI project implementation

    - Technical design
    - Development
    - Acceptance testing
    - Delivery and deployment

    Technical Environment: Datastage Px, Unix, DB2
    Coheris Project Management Training SQL CRM

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Education

  • Salesforce Certified Service Cloud
    Salesforce Certified Service Cloud
  • SAFe 4.0 Practitioner Salesforce Certified Administrator
    SAFe 4.0 Practitioner Salesforce Certified Administrator

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