Freelancer profile translated to English.

Description

Expert in performance engineering and flow management, I support organizations in their transformation through AI and automation. My approach combines the operational rigor of large groups (VINCI, Akkodis) with the agility of disruptive technologies to maximize the scalability of your systems.

🚀 IMPACT OVER THEORY

I don't offer concepts, but measurable results. I've proven it's possible to absorb a +73% increase in operational load while reducing response times by 45% (stabilized average at 34 min).

🛠 AREAS OF EXPERTISE:

Architecture & Automation: Audit your processes, standardize and deploy high-fidelity reporting (Power BI). I structure your data to make your decisions immediate.

Augmented Translation & Localization (DACH/EN): Deploy AI-driven technical localization solutions for the German, Austrian, and Swiss markets. I guarantee surgical precision on your critical content.

AI Efficiency & Workflows: Implement solutions based on LLMs and Prompt Engineering to automate low-value-added tasks and free up your strategic resources.

🎯 PREFERRED PROJECTS:

I undertake scale-up or digital transformation missions where data is complex and multilingual challenges are critical. My goal: to make your structure more agile, faster, and more profitable.

Ready to scale your organization? Let's discuss your next growth milestone.

Industry field of expertise

Languages

French
Native or bilingual
German
Fluent
English
Fluent
Dutch
Basic
Spanish
Basic
Italian
Basic

Workplace preferences

Can work on-site

Lille (up to 50km)

KALEIDOLAND — Conseil & Stratégie IA
AI Solutions Architect & Operational Performance
CONSULTING AND AUDITS
March 2026 - Today (3 months)
Lille, France
Supporting organizations in optimizing their scalability and valuing their intangible assets.

**• Architecture & Data Consulting**: Audit of operational flows, automation of reporting, and implementation of high-fidelity decision-making dashboards (Power BI / AI).

**• Linguistic & DACH Engineering**: Deployment of technical localization solutions and AI-assisted post-editing for German-speaking and English-speaking markets (FR/EN/DE).

**• Efficiency & Scale-up**: Optimization of support processes and transformation of cost centers into growth levers through Prompt Engineering and LLM workflows.

**• Territorial Engineering**: Project ownership assistance for complex projects combining digital innovation and local integration.
intelligence artificielle Microsoft Power BI Transformation digitale Traduction Allemand Français Prompt engineering
GROUPE VINCI (ACTEMIUM)
Application Support & IT Performance Manager
SOFTWARE PUBLISHING
July 2023 - March 2026 (2 years and 8 months)
Lille, France
Managing operational performance and leading a support team within a critical industrial environment.

**• Scalability & Scale**: Management and prioritization of over 2,070 L2 tickets/year, representing a +73% increase in additional workload in one year with constant headcount.

**• SLA Performance**: Drastic optimization of responsiveness indicators with a reduction in first response time to 34 minutes (halved) and a gain of 21 hours in emergency resolution.

**• Data-Driven Management**: Architecture and deployment of automated reports in Power BI for real-time performance and backlog monitoring.

**• ITIL Standardization**: Structuring of escalation and continuous improvement processes, ensuring application service stability and reducing user friction.
Management d'équipe ITIL V4 Microsoft Power BI Amélioration continue Analyse de données
Akkodis
Support Team Leader & Satisfaction Engineering
DIGITAL AND IT
March 2021 - July 2023 (2 years and 4 months)
Marcq-en-Barœul, France
Operational management and leadership of a unit of 7 employees in a high-availability environment.

**• Satisfaction Engineering**: Redefinition of response protocols and deployment of a culture of customer excellence, leading to an increase in the Customer Satisfaction Score (CSAT) from 81% to 96%.

**• Operational Leadership**: Optimization of workload distribution and support for the team's technical skill development in resolving critical incidents.

**• Data-Driven Management**: Supervision of 8,765 incident resolutions. Implementation of a monitoring architecture (KPIs) allowing for drastic backlog reduction and proactive flow management.

**• Cross-functionality**: Key interface between technical teams and business departments to ensure service stability and availability.
Management d'équipe Gestion des incidents KPI Amélioration continue Satisfaction client