Freelancer profile translated to English.
Back to original languageAbout Clément Jean Guérin
🎯 Freelance Product Owner / Business Analyst – Expert in CRM, Salesforce & Digital Transformation
Looking for a Product Owner or Business Analyst who can accelerate your CRM projects, optimize your business processes, and ensure smooth communication between IT and business teams?
I help you transform your business needs into concrete, reliable, and value-oriented digital solutions.
With 5+ years of experience in IT projects, CRM, and business intelligence, I support companies in:
💡 What I bring to you
Clear Product Vision and effective prioritization (Agile/Scrum, backlog grooming, roadmap, user stories)
Process Optimization: business analysis, BPMN modeling, workflow redesign, friction reduction
CRM & ERP Expertise: Salesforce configuration, Sage integrations, flow management, and functional architecture
IT Project Management: internal/external team coordination, schedule, budget, and risk management
Continuous Improvement: KPIs, reporting, data-driven decisions
🚀 Results achieved
-30% project time through BPMN integration in functional design
+25% customer engagement following journey optimization via Sage ERP integrations
Implementation of CRM workflows reducing manual tasks and increasing operational efficiency
Improved deliverable quality through structured agile rituals and clear management
📦 Types of projects I manage
Full CRM project management (Salesforce, Sage, other CRMs)
Functional design & document writing (user stories, specs, user journeys)
Facilitation of business workshops & requirements gathering
Process mapping / BPMN
Change management & user training
Implementation of business dashboards and KPIs
Business Analyst/Business Relationship Management (BA/BRM) coordination, Proxy PO, product management support
🎯 My added value
A hybrid business + technical profile, capable of understanding business challenges.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CEVA LOGISTICSCRM Product ManagerLOGISTICS AND SUPPLY CHAINJanuary 2025 - October 2025 (9 months)La Défense, Puteaux, France- Gathered and challenged needs from global operational departments through workshops, then formalized 50+ user stories and BRD/FSD.- Participated in the management of the Concerto CRM → Salesforce Sales & Service Cloud migration for 1500 users.- Designed and developed 40+ Flows/ScreenFlows and Lightning components, reducing opportunity processing time by 40% and eliminating 90% of manual entries.- Implemented adoption tracking (CRM Dashboards) and updated C-Quote dashboards in Power BI.
- USAID - US Agency for International DevelopmentBusiness Analyst & Digital Transformation LeadMEDICALJuly 2022 - January 2024 (1 year and 6 months)Ghana- Defined the test strategy and led national UAT with 150 key users → 3 major releases delivered without regression thanks to +400 test cases and 98% functional coverage.- Designed and managed the implementation of the national information system for monitoring OVC (Orphans and Vulnerable Children) and PEPFAR indicators for a budget of $2.5M.- Developed over 60 dynamic dashboards and automations (equivalent to Flows + Einstein Analytics) enabling real-time health monitoring.- Designed the integration architecture of the Health Information System (drug and stock management) with 8 legacy systems via REST API and ETL → daily synchronization of +120,000 drug movements with an error rate < 0.2%.- Managed the complete overhaul of the IT infrastructure and deployed ServiceNow as the central ITSM for 800 users → 70% reduction in incident resolution time and implementation of access governance.
- PNTEC- LtdIT Business Analyst – Telecoms & Digital TransformationBANKING AND INSURANCENovember 2017 - May 2022 (4 years and 6 months)Cameroon- Managed the strategic Business Relationship Management (BRM) for the E-Banking & Open Banking project (400k users): designed REST APIs exposed to +80 fintechs and partners → production launch in 11 months with 99.99% SLA availability.- Designed and developed over 90 declarative automations (equivalent to Flows/ScreenFlows) and modern interfaces (HRIS Employee Self-Service portal) for leave management, expense reports, dematerialized payslips, and 100% digital onboarding → 85% reduction in paper processing and a gain of 3 man-days per employee per year.- Managed the international rollout of the HRIS solution in 18 countries (Workday + custom portal): REST/SOAP API integrations with 12 legacy HR/payroll systems. -- Implemented governance and security (roles, profiles, sharing rules, MFA authentication, IP restriction) for +80,000 HR portal and E-Banking users → zero major security incidents in 3 years and 99% compliance with GDPR/Basel III audits.
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Education
- MBA Project Management Innovation and TechnologyESG Paris2024Project Management Professional (PMI). PSM® II Professional Scrum Master. Microsoft Certified: Power BI PL 300®.
- M.Sc. in Networks and TelecommunicationsProtestant University of Central Africa2019Gestion de Projet Big Data Système d'Information CM/ERP Transformation Digitale