Freelancer profile translated to English.

Description

I support B2B SaaS publishers, scale-ups, and high-growth companies in structuring their operations, industrializing their delivery, and scaling up.

With 25 years of experience in consulting, transformation, and operational management, I work with executives to align strategy, organization, and execution.

As a former member of Deepki's Executive Committee (French Tech 120), I contributed to the company's growth from €2M to €50M in revenue, by structuring Customer Success, Operations, Data, and International Partnerships teams.

My areas of intervention:

• Structuring and scaling B2B SaaS organizations

• Customer Success & Customer Operations

• Operational excellence and process optimization

• Organizational and digital transformation

• International deployment and support for hypergrowth

I act as a Fractional COO, interim operations director, or transformation consultant to support companies in their growth and execution challenges.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

SCALING D'ENTREPRISES
CONSULTANT
February 2025 - Today (1 year and 4 months)
Transformation: Accompanying company development with a tailor-made approach, from diagnosis to action strategy and deployment.
DEEPKI (French Tech 120)
Head of partnerships, head of customer operations, EXCO member
September 2018 - January 2025 (6 years and 4 months)
- Imagine, build, and maintain the software offering and customer service.
- Define and implement customer processes.
- Organize data collection to feed Deepki (with GitLab integration).
- Integrate the Deepki solution with client infrastructures to affirm the SaaS model.
- Explore and structure partnerships with third-party companies.
- Guide Deepki's trajectory (member of the Executive Committee and Leadership Committee, participation in fundraising processes).

Key achievements:
- Recruitment and structuring of my department in Paris, Milan, Madrid, London, Berlin, and New York with teams of Customer Success Managers, Customer Solution Engineers, Data Engineers, Knowledge Managers, and by introducing consultant profiles.
- Transition to a single, configurable SaaS solution from initially implemented custom solutions.
- Less than 5% client turnover.
- Creation and implementation of 20 "explicit deliverables" specific to each type of client in terms of software and services.

Deepki's evolution during the period:
- 2024 Revenue: €50M, 2018 Revenue: €2M
- Series B 2019: €8M, Series C 2023: €150M
- Clients 2018: 40, Clients 2025: 350
- Break-even end of 2024
CHEKK
Operations Director
January 2017 - February 2018 (1 year and 1 month)
Finalize the POC and promote the concept to investors and potential clients, providing the team with organizational expertise for recruiting and structuring the development team, with outsourcing of part of the solution development in Romania.