Clément Delivet

Since 2020, I have worked withinfour start-ups**, where I have always been directly involved in **customer service managementand **customer relations**. These experiences have allowed me to develop a fine understanding of customer expectations, support tools, and the challenges related to customer satisfaction.

👉Today, I have structured customer service from A to Z in my current company**, starting from scratch. We first used Gmail, then Freshdesk, before deploying **Gorgias**, the tool I consider **the most modernand particularly suited for e-commerce. I have become anexpertin it and I continuously train my teams, both in the use of Gorgias and in best customer relations practices. Beyond Gorgias, I master customer service management by combining empathy and understanding of business issues to provide adapted solutions.

🚀 What I offer for your ticket management:

- Understanding of your business

- Ticket management 5-10 hours per week

- Adaptation to your platform

🚀 What I offer for Gorgias implementation:

- Complete audit of your current customer service

- Gorgias implementation, adapted to your business and your specificities

- Team training, on the tool and on customer satisfaction

🎯 Results:

- 4.7/5 on Trustpilot with 11000+ reviews

- 3.4 messages per ticket (-14%)

- 19% fewer tickets thanks to self-service in particular

- FRT (first response time) objective exceeded, <24H on average

I can also assist you with broader topics, around your commercial strategy or to help you take a step back from your business and its areas for optimization.