Clement Bouju

• Be the contact point for business teams on the e-commerce & Marketplace activities

• Ensure the follow-up of production data flows (Product Data, Orders, Inventory flow)

• Ensure the follow-up of the evolutions of our solutions with our internal & external partners

• Propose improvement solutions in collaboration with the e-commerce business team

• Contribute to the maintenance and evolution of the tools

• Support the business analyst teams in solving bugs or providing project support

• Assist the QA team during the testing phases

Daily tools: Microsoft Excel, SAP, FTP/SFTP, Jira, Confluence, SalesForce Commerce Cloud, NewStore, SAP, Channel Advisor

• Managed the Support department, implementing new tools and processes to increase productivity, resolution rate, reduce response time and tickets volume.

• Provided technical support, troubleshooting and guidance to dropshipping vendors

• Partnered with the Sales team during functional and technical workshops regarding the dropshipping solution and Octopia’s product catalogue

• Worked closely with the IT team, ensured timely identification of emerging issues and provided regular reports to the engineering department

• Implemented an online Support Center platform in partnership with project managers, creating metrics and new procedures regarding technical support and tickets handling

• Daily tools: Microsoft Excel, PowerBI, Grafana, Jira, Confluence, SalesForce, Postman, MySQL, FTP/SFTP

Within the Project team of the Fnac Darty Marketplace Business Unit, responsible for project development and support activities for the applications used by the business. The goal is to facilitate customer activation and onboarding processes by improving the quality of data flows:

• Participation in defining the Salesforce Roadmap (three-year outlook)

• Participation in writing business requirements & functional specifications

• Writing functional testing plans & executing tests

• Salesforce administration: evolution of existing features, creation of reports & dashboards

• Management of product attributes via Mirakl (Marketplace Back Office)

• Management of external Marketplaces (management of Lengow / Google Shopping / La Redoute flows)

Environment: SALESFORCE, MIRAKL, JIRA, OFFICE SUITE