Freelancer profile translated to English.
Back to original languageAbout Clémence
Certified Consultant and Trainer, I am by your side to co-construct solutions adapted to your objectives. I am dedicated to supporting your human and commercial projects, encouraging questioning, continuous improvement, and knowledge sharing.
My mission is to help each individual thrive in their current and future role, while collectively contributing to the company's overall success.
Conscientious, committed, and benevolent, I invest myself with enthusiasm and expertise as close as possible to your reality! Whether for a short or long term, let's work together concretely to advance your projects.
I primarily focus on supporting first-time managers and their employees:
· Recruitment
· Onboarding
· Annual and individual performance reviews
· Mentoring an apprentice
· Team management
· Sales policy
· Customer service - Customer relations
· Developing the second-life offer for products
💬 I am available to discuss! 🌞
French
Native or bilingual
Can work on-site
Brive-la-Gaillarde (up to 30km), Limoges (up to 15km), Périgueux (up to 10km)
Experience
- AVA human&developmentHR and Sales Consultant · Facilitator · TrainerCONSULTING AND AUDITSJune 2024 - Today (2 years)Brive-la-Gaillarde, FranceAVA is a consulting and training firm specializing in optimizing commercial decisions and the daily facilitation of your teams.As a certified professional trainer, I gained experience within a major sports retailer where I worked for 9 years. During this period, my role was to:- Support and train employees individually and collectively- Drive economic performance- Improve operational efficiency- Optimize customer satisfaction- Manage the recruitment and onboarding process- Build and facilitate a sales policy- Participate in crisis management following a natural disasterI had the pleasure of supporting employees with care and sharing, implementing continuous improvement initiatives every four weeks during individual interviews to concretely address their expectations, values, and goals.My mission is therefore to help you acquire practical knowledge and skills that will enrich and give meaning to your professional development. I offer personalized support, taking into account your needs, availability, and resources, from idea to execution.Our support methods:· Individual support, group training, or any other innovative format.· Occasional or long-term interventions.· Can be done on-site (Nouvelle-Aquitaine), remotely, or outdoors to enrich your thinking!I am available to discuss your challenges. For any inquiries, please contact me at: [email protected]Clémence V.
- DECATHLON SE - FRANCEWater Sports Leader: Swimming/Diving/Snorkeling/Boating/SkiingRETAIL (LARGE RETAILERS)August 2021 - December 2023 (2 years and 5 months)Cannes, FranceSkills: Team Management · Management · Customer Satisfaction · Organizational Efficiency · Project Management · Merchandising Strategies · Sales Policy · Developing the second-life offer for products
- DECATHLON SE - FRANCETeam Sports, Racquet Sports, Golf LeaderRETAIL (LARGE RETAILERS)November 2019 - July 2021 (1 year and 9 months)Cannes, FranceSkills: Crisis Management · Interpersonal Communication · Team Management · Management · Customer Satisfaction · Organizational Efficiency · Project Management · Sales Policy
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Education
- Skills Certificate: Performing the role of a company trainerCCI - Training2023Compétences : Ingénierie pédagogique · Communication interpersonnelle · Formation et développement · Conseil en management · Animation de formations
- Master's Degree, Sociology of Organizations and Public Action · Project ManagementJean-Jaurès2019Conduite de projet : Rédaction cahier des charges · Construction d’un protocole d’enquête · Planification de projet et gestion des délais · Élaboration d'un questionnaire · Conception d'outils de collecte de données · Évaluation des données · Organisation et animation de comités de pilotage en équipe (reporting) · Rédaction de rapports et formulation de recommandations
Certifications
- Exercer le rôle de formateur en entrepriseCCI - Limoges2023