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Clémence Robert-QuatreCR

Clémence Robert-Quatre

Virtual Assistant FR/EN and Design

€160/day
Voiron, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Clémence

Holder of a BTS Tourism, I support companies in their needs for customer relations, administrative assistance, and customer request management in French and English.

Organized, rigorous, and attentive, I have developed solid experience in reception, advice, reservation management, and customer request follow-up.

I can support you with:
• Customer relations and after-sales service
• Administrative assistance
• Email and agenda management
• Data entry and updates
• French ↔ English translation
• Content writing and proofreading
• Customer support and follow-up
• Graphic design (logo creation, ebooks, sales visuals, ...)
• Social media management and content creation (video/story editing, ...)

Responsive and involved, I am committed to delivering quality work and respecting deadlines.
  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Conversational

Remote only
Primarily works remotely

Experience

  • Le Grand Angle
    Fixed-term contract Seasonal Support in Ticketing
    CULTURE
    June 2026 - Today (2 months)
    Voiron, France
    Le Grand Angle is a performance venue hosting various cultural events (theater, concerts, dance, etc.).
    My responsibilities there are as follows:
    - In-person and phone reception of clients.
    - Sale of tickets, season tickets, subscription cards, etc. at the counter or remotely, using the MAPADO application.
    - Cash handling, cash register management, setting up direct debits.
    - Seating guests for seated performances.
    - Collecting information for creating or verifying client files.
    - Managing and processing mail.
    - Setting up the reception area.
    - Processing reservations for school groups (primary/middle/high school) and their chaperones.
    In-person and Phone Reception Email Management Sales Administrative Assistance Ticketing
  • PAYS VOIRONNAIS
    TOURIST INFORMATION ADVISOR
    TRAVEL AND TOURISM
    April 2024 - August 2024 (4 months)
    Assignment between the Charavines and Voiron tourist information offices. In-person and phone reception of visitors in French and foreign languages. Cash collection for local products in the shop, navigation fees, fishing licenses, etc. Management of email inboxes (tourism and professional). Preparation and postage of outgoing mail, processing of incoming mail. Updating the website via Apidae (processing event declarations, updating site information, etc.), setting up a weekly schedule and newsletter. Maintaining the reception area, restocking brochures, etc. Monitoring visitor statistics, processing information and brochure requests received via the website via Avizi, managing the chat.
    Cashier 1 day a week at the beach of Le Pin: Collecting beach entrance fees, monitoring the number of entries, scanning tickets, setting up and tidying the reception area, providing information in French and foreign languages.
    French English Translation Proofreading In-person and Phone Reception Website Update Administrative Management
  • PHONE REGIE
    Fixed-term contract - RECEPTIONIST - SWITCHBOARD OPERATOR
    REAL ESTATE
    September 2022 - August 2023 (11 months)
    Assignment at COGEDIM Grenoble, a real estate developer. In-person reception for appointments. Telephone switchboard (call redirection, message taking, inquiries, etc.). Management of email inboxes (reception and construction site). Preparation and postage of outgoing mail, processing of incoming mail. Management of meeting rooms/calendars and office supply/coffee stocks, etc. Maintenance of plants, coffee machine, reception area. Administrative tasks (filing, stuffing envelopes, drafting letters, scanning).
    Replacement for the program assistant from 03/10/23 to 05/11/23 (Recording of contracts/purchase orders/amendments, management of erroneous invoices, preparation of files (insurance/marketing/contracts, etc.), subcontractor management, meeting management, inbox management, creation of new suppliers, link between accounting department and employed companies, etc.).
    Administrative Management In-person and Phone Reception Email Management Schedule Management Filing and Archiving

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Education

  • BTS TOURISM
    LYCÉE LESDIGUIÈRES
    2020
    BTS TOURISME
  • BAC STMG
    LYCÉE EDOUARD HERRIOT
    2018
    BAC STMG

Skill set

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