Freelancer profile translated to English.

Description

Holder of a BTS Tourism, I support companies in their customer relations, administrative assistance, and customer request management needs in French and English.

Organized, rigorous, and attentive, I have developed solid experience in reception, advice, reservation management, and customer request follow-up.

I can assist you with:

• Customer relations and after-sales service

• Administrative assistance

• Email and calendar management

• Data entry and updates

• French ↔ English translation

• Content writing and proofreading

• Customer support and follow-up

Responsive and involved, I am committed to delivering quality work and meeting deadlines.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Conversational

Workplace preferences

Remote only

Primarily works remotely

PAYS VOIRONNAIS
RECEPTION ADVISOR IN TOURISM OFFICE
TRAVEL AND TOURISM
April 2024 - August 2024 (4 months)
Assignments between the Charavines and Voiron reception desks, Physical and telephone reception of visitors in French and foreign languages, Collection of local products in the shop, navigation rights, fishing cards... Management of email inboxes (tourism and professional reception), preparation and postage of outgoing mail, processing of incoming mail, Updating the website via Apidae (processing event declarations, updating site information...), setting up a weekly schedule and newsletter, Maintenance of the reception area, restocking of brochures... Monitoring visitor statistics, processing information and brochure requests received via the website via Avizi, chat management.
Cashier one day a week at the beach: Collection of beach entrance fees, monitoring the number of entries, ticket scanning, setting up and tidying the reception area, providing information in French and foreign languages.
French English Translation Proofreading Physical and Telephone Reception Website Update Administrative Management
PHONE REGIE
FIXED-TERM CONTRACT - RECEPTIONIST - SWITCHBOARD OPERATOR
REAL ESTATE
September 2022 - August 2023 (11 months)
Assignment at COGEDIM Grenoble, a real estate developer, Physical reception of stakeholders for appointments, Telephone switchboard (call redirection, message taking, information...). Management of email inboxes (reception and construction site), preparation and postage of outgoing mail, processing of incoming mail, Management of meeting rooms/calendars and office supply/coffee stocks... Maintenance of plants, coffee machine, reception area. Administrative tasks (filing, stuffing envelopes, drafting letters, scanning).
Replacement of the program assistant from March 10, 2023, to May 11, 2023 (Recording of contracts/purchase orders/amendments, management of erroneous invoices, preparation of files (insurance/marketing/contracts...), management of subcontractors, meetings, email inbox, creation of new suppliers, link between the accounting department and the employed companies...).
Administrative Management Physical and Telephone Reception Email Management Schedule Management Filing and Archiving
SATORIZ
FIXED-TERM CONTRACT Sales Assistant
RETAIL (LARGE RETAILERS)
June 2022 - September 2022 (3 months)
In the aisle, Customer reception, checkout, restocking shelves, self-service, setting up labels, cleaning shelves and work tools. Physical and telephone customer information, taking bread orders. Cutting cheese for self-service. Discounting products with short shelf lives. Filling bulk bins, fruits, and vegetables.
Physical and Telephone Reception Order Taking Checkout and Cash Management Shelf Stocking