About Clémence
French
Native or bilingual
Experience
- BNPChatbot/Chatlive PO ConsultantJanuary 2024 - October 2024 (9 months)Montreuil, FranceProject to improve chatbot journeys and implement live chat for HelloBank! and BNP Paribas customers.- Analysis of user feedback- Gathering requirements from CRCs- Defining new conversational AI solution journeys (schematization, technical study)- Updating and developing the live chat solution- Monitoring and steering development within a SAFe framework
- PMUApp/Web Product Owner ConsultantApril 2021 - September 2022 (1 year and 5 months)Paris, FranceProject to redesign PMU websites and applications to unify the two universes (turf: online betting and Pdv: point-of-sale betting).Monitoring the PUMP project• Writing User Stories and acceptance criteria• Acceptance testing / functional tests for User Story validation• Backlog Management• Monitoring and implementing the pre-production test strategy• Qualifying, prioritizing, and tracking acceptance anomaliesCMS Change• Leading internal workshops• Prioritizing user needs• Writing documentation• User training
- ACCORB2B Product Owner ConsultantOctober 2019 - April 2021 (1 year and 6 months)Issy-les-Moulineaux, France- Workshop for gathering marketing and sales department needs- Building a creative UX/UI brief by providing personas and formalizing user journeys to be redesigned- Defining user journeys- Writing, validating, and prioritizing US- Communicating progress to the business- Monitoring product performance
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Education
- Master in Business AdministrationBSB - Burgundy School of Business2018
Certifications
- PSPOScrum.org2024
- Prince2Prince22019