Clémence Jung

Conducting regular interviews with the team, evolving the tools used (Notion, Dovetail), organizing and implementing 360 feedback for annual reviews, preparing and leading annual meetings, improving team onboarding, recruiting new profiles, working on the overall Design offering, supervising and supporting the skill development of junior and experienced profiles.

Redesign of web and mobile applications for farmers

Scoping with PO/PM teams (sprint, collaboration between design and Dev) and defining the user research strategy (continuous research). Supervising designers on conception.

Online legal content space for managers and policyholders

Defining the discovery methodology and protocol, conducting and supervising research, designing mockups, organizing user testing.

White paper on business and user needs for a future tool

Preparation and facilitation of workshops (prioritization, innovation), organization and follow-up of quantitative and qualitative research, writing the white paper

Redesign of the portal for postal operations for post offices and partners

Preparation and facilitation of a design sprint to launch the project (audit of the existing system, interviews and immersions), design of user flows and mockups, organization and execution of user tests and screen updates. Participation in the creation of a research repository for all La Poste projects.

Training on qualitative research and interviews

Monitoring and research on the training topic, construction of the support material, delivery of training in French and English (2 sessions per quarter).

Research on interactions and navigation of professionals on the ManoMano private website

Scoping of the research and writing of the interview guide in co-construction with the PO, conducting, analyzing, and presenting user interviews and interface tests

User research on member and prospect profiles

Organization of interviews and writing of the protocol, conducting interviews and creating personas by profile and behavior.

Research for new offers for fuel card holders and redesign of the website and subscription funnel

Conducting and analyzing interviews with cardholders (personas, experience maps), preparation and facilitation of ideation workshops, conducting audits and benchmarks of the existing website, designing wireframes.