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Clémence HiernardCH

Clémence Hiernard

Communication & Customer Care (Sports Specialization)

€450/day
2 projects
Pau, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Clémence

I live my life by instinct. I love embarking on adventures with diverse projects, which has led me to work on major sporting events (World Cup, World Championships) as well as smaller local events. I started in communication and event management (sports then HR) before joining the marketing world by working for trade offices. I then discovered the customer journey through intrapreneurship (creating a public startup). I love people, which led me to work for several seasons as an activities manager in campsites. Throughout my professional experiences, I've had various roles: creating club communication, managing social media, freelance journalism, project management, and even town management. With 15 years of volunteer experience, I primarily invest myself in adventures that I enjoy and that give me meaning.
I am convinced that with a little situational intelligence and adaptability, we can achieve many great things :)
Dynamic, committed, versatile, and responsive, I look forward to discovering your projects that will surely bring me as much as they bring you!
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

  • German

    Basic

Can work on-site
Pau (up to 50km)

Experience

  • Pau Béarn Pyrénées
    Intrapreneurship Project Manager - Quality, Innovation, Steering and Prospective Delegation
    August 2019 - Today (7 years)
    Pau, Aquitaine, France
    - Referent for the Beta Gouv team project "Pau Partage" on the isolation of the elderly - currently being deployed in Pau - Support for the projects of the next Beta Gouv cohort within the Pau Community - Referent for the "Klaxoon" facilitation tool - Assistance with facilitation needs when the DQIPP is requested (seminars, etc.) - Creation of communication materials (posters, flyers, brochures) - Synergy creation among local innovation actors (creation of partnerships and a territorial ecosystem) - Establishment and development of the "Bulle des Innovateurs", a monthly meeting for intrapreneurs - Organization of events to promote intrapreneurship and related values - Sharing of feedback
  • Ville de Pau
    Intrapreneur Project Pau Partage
    February 2019 - October 2020 (1 year and 8 months)
    Pau, Nouvelle-Aquitaine, France
    Pau Partage is a project aimed at combating the isolation of the elderly. Selected as part of an innovators' call (intrapreneurship program, first Pau cohort), we benefited from Beta Gouv's support to work on the problem and solution in a startup mode (lean management). Very quickly, a solution was tested and satisfied isolated individuals. The challenge was to deploy the solution on a larger scale and integrate the service within the Community: the solution is now known as "Pau Partage" and is one of the tools offered by the Animation Service. Two intrapreneurs (home help and meal delivery driver) continue to work on the project, leveraging their professional expertise.
  • Communauté d'agglomération Pau Béarn Pyrénées
    Internal Dynamics and Communication Project Manager
    January 2017 - February 2019 (2 years and 1 month)
    Pau
    Inform, unite, and highlight employees and their actions: - assist departments in implementing internal communication (adapted communication plan, presence at events, etc.) - writing articles: field reports, interviews, organizing photo shoots, writing according to the message and target audience; - development of communication materials: monthly newsletter, quarterly 16-page journal; - work on the redesign of social services and employee catering (2017-2018) as project manager - support for actions aimed at contributing to employee well-being (Wazza app, etc.) - organizing internal events (staff greetings, WeekMeUp app fair, etc.) - writing intranet articles and internal press releases

Reviews

5.0

Out of 1 rating

E

Emeline

Territoires en transitions

Reviewed on 7/12/2024

Clémence is the asset of good humor and good atmosphere at Territoires en Transitions. She makes our support service an indispensable element for product retention, through her proximity to users and her responsiveness.

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Education

  • Master 2 (M2)
    IAE Toulouse, Management School of the University of Toulouse 1 Capitole
    2011
    Master de management spécialité organisations sportives - vision assez généralisée du management (cours de droit, contrôle de gestion, marketing, RH, communication, statistiques....).
  • Bachelor's Degree
    University of Nantes
    2009
    Licence trilingue : anglais, espagnol, allemand associé au milieu commercial. 3ème faite à Cardiff (Pays de Galles) : en business school et faculté de langues.

Skill set (24)

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