Freelancer profile translated to English.

Description

After a year at Beta Gouv working for the State Start-up "Civic Engagement" as Head of User Support & Engagement, I am looking for a new mission.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km), Lille (up to 10km)

Beta Gouv - DINUM
Head of User Engagement & Support
PUBLIC SECTOR
January 2021 - December 2022 (1 year and 11 months)
- Support for platform users
- Engagement of user communities: facilitation of webinars, workshops, and office hours
- Platform improvement with the design, tech & growth team
Workshop Facilitation Training Facilitation Community Management Creation of Communication Materials User Support Customer Support Product Management
WAVESTONE
Consultant
CONSULTING AND AUDITS
January 2017 - July 2019 (2 years and 7 months)
Paris, France
For a ministry: support for the evolution of the traveler and border guard journey at border crossings;
- Scoping and implementation of a technological solution experiment with a railway operator: definition of KPIs, identification of expected functionalities, application design;
- Benchmarking of industrial solutions deployed in Europe and internationally, feasibility study and economic model;
- Drafting of strategic notes for the Prime Minister's office.

For a metropolis: modernization of digital tools for associations in Toulouse;
- Organization of seminars, workshops, and interviews to gather the pain points and needs of the city and associations in the grant management process;
- Drafting of the master plan and prioritization of projects over two years.

For public institutions: support for GDPR compliance,
audits of various departments and definition of compliance action plans.

Project Management IT Master Plan Workshop Facilitation Seminar