Freelancer profile translated to English.

Description

💻 Administrative | 🤝 Client Relations | 📋 Organization | 🚀 Support for entrepreneurs & startups

Welcome to my profile!

My name is Clémence, and I assist entrepreneurs, freelancers, and small businesses in their daily operations so they can focus on their core business.

Throughout my career, I have developed experience in client relations, administrative management, operational support, and documentation, both in companies and through my own freelance activity. I have notably worked in SaaS environments, where I was responsible for user support, priority management, documentation creation, and process improvement.

Specifically, I can assist you with tasks such as:

• Daily administrative and organizational management

• Email management and file tracking

• Client relations (phone, email, chat)

• Document drafting and formatting

• Procedure and documentation creation

• Data entry and management

• Coordination between your various stakeholders

I am often described as reliable, organized, responsive, and committed. I like things done well, I adapt quickly to new tools, and I place great importance on the quality of client interactions.

My goal is simple: to save you time, lighten your mental load, and become a true daily support.

I am available starting today, full-time or part-time, depending on your needs.

Looking forward to connecting with you!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

PENNYLANE
Junior Salesforce Support Specialist
October 2025 - June 2026 (8 months)
• Assisting internal users on Salesforce and handling a large volume of requests daily.
• Analyzing and resolving functional issues in collaboration with Product and Operations teams.
• Creating, updating, and improving internal documentation.
• Contributing to the continuous improvement of processes and tools.
• Prioritizing requests to ensure responsive support while progressing on core projects.
Salesforce User Support Documentation Priority Management Process Improvement
FoodChéri/Seazon
Customer Care Specialist
RESTAURANTS AND FOOD SERVICE
October 2022 - February 2025 (2 years and 3 months)
• Welcoming and assisting Clients in the FoodChéri and Seazon Client Experience (chat and emails, calls, and social media).
• Answering questions and resolving problems encountered by Clients with empathy and kindness.
• Building a lasting and engaging relationship with each Client by going beyond simply solving their problem or answering their question.
• Transmitting key insights perceived from Clients in daily interactions to other teams.
• Responsible for the weekly logistical summary for both brands.
Client Relations Project Coordination KPI Reporting Problem Solving Complaint Management
MILKY PAW
Founder – Feline Behavior Consultant & Cat Sitter
HEALTH AND WELLNESS
November 2018 - December 2022 (4 years and 1 month)
• Creating and developing an independent business dedicated to animal well-being.
• Personalized support for owners (feline behavior consultations, pet sitting, then Bach flower remedies for humans and animals).
• Complete management of client relations: initial contact, follow-up, loyalty building, and appointment scheduling.
• Content creation and communication management (social media, website, brand identity).
• Administrative and operational management of the business.
Entrepreneurship Digital Communication Client Relations Administrative Management Social Media