Freelancer profile translated to English.

Description

💻 Administrative 💌 Customer Satisfaction 📚 Office & more 👩🏻‍💼

Hello and welcome to my profile!

I have an atypical professional background with varied and enriching experiences that have allowed me to acquire numerous skills, sometimes very different from each other, but all adding more strings to my bow. I am therefore very versatile with a real ability to be on all fronts. From telephone agent to web writer, then administrative assistant to customer relations manager, I have also been self-employed since 2018. All of this has allowed me to acquire real interpersonal skills, great adaptability, a sharp sense of organization and a certain perfectionism, but also, and above all, a real desire to help and solve problems.

I therefore offer you my full range of skills to assist you in carrying out various missions for your company, particularly all those tasks that can weigh on your mental load and take you away from the very essence of our business.

I am available starting today to assist you according to your needs, part-time to start.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

FoodCheri
Customer Relations Manager
RESTAURANTS AND FOOD SERVICE
October 2022 - Today (3 years and 8 months)
- Welcome and support customers in the FoodChéri and Seazon Customer Experience (chat and emails, calls, and social media).
- Answer questions and resolve issues encountered by customers with empathy and kindness.
- Create a lasting and engaging relationship with each customer by going beyond simply resolving their issue or answering their question.
- Transmit key insights perceived from customers in daily interactions to other teams.
- Responsible for the weekly logistical summary for both brands.
Customer Relations Customer Relationship Management (CRM) Customer Service Communication Writing Customer Insight Customer Support Empathy Kindness After-Sales Service Data Entry Customer Satisfaction NPS
Celebrate
Order Verification
RETAIL (SMALL BUSINESS)
March 2022 - Today (4 years and 2 months)
- Ensure the quality of cards with a discerning and aesthetic eye.
- Ensure that the layout, photo quality, color harmony, as well as spelling, grammar, and syntax of the card texts meet customer expectations.
I am independently responsible for processing incoming orders with great attention to detail before sending them for printing.
Verification Order Management Proofreading and Correction Spelling Correction Quality Control
Milky Paw
Animal Behaviorist and Bach Flower Remedy Advisor - Humans & Animals
HEALTH AND WELLNESS
November 2018 - January 2024 (5 years and 2 months)
Île-de-France, France
Feline behaviorist and Bach flower remedy advisor for humans and animals, I also handle all administrative tasks and customer relations (phone, emails, reports...) as well as social media.
Administrative Management Administrative Assistance Virtual Assistant Appointment Scheduling Customer Relations Agenda Management Email Management Call Management Client Follow-up Reporting Consultation Blog Social Media