Freelancer profile translated to English.
Back to original languageAbout Clémence
I am Clémence, a passionate User Researcher and Service Designer.
For nearly 10 years, I have been involved daily in user research and service design missions in France and internationally with clients from various sectors (public sector, energy, media, telecoms, waste management, consulting, insurance and assistance, cosmetics...).
As a designer, I am driven by the framing and user research phases: working with the tools and methodology of design thinking on end-to-end projects to champion the user's voice and improve their experience.
I also support companies in defining their purpose and addressing employee experience issues.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Institut national de l'information géographique et forestière - MENTORAT
On Malt
Mission - IGN - National Institute of Geographic and Forestry Information - MENTORSHIPPUBLIC SECTORJune 2025 - December 2025 (6 months)As part of the implementation of product mode within an IGN promotion:- Transverse coaching of a team of coaches to standardize methodology and monitoring tools- Coaching of the ENR Portal team to acculturate the team to product mode: implementation of new rituals, product roadmap, impact indicators - DECATHLON SAS - FRANCEUser researcherSPORTSNovember 2022 - September 2023 (11 months)Strategic design and user research mission around product information: project framing, international user research, workstream roadmap.
- IADUser researcherREAL ESTATESeptember 2021 - March 2023 (1 year and 7 months)Strategic design and user research missions for the iad studio: from project framing, through user research, to the service roadmap.
Recommendations
Be the first to recommend Clémence
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master in Marketing and CommunicationAudencia2010Programme Grande Ecole 2006-2010 dont 1 an complet aux Etats-Unis (MBA Program , Communication courses in Georgia State University, Atlanta et 6 mois de stage chez Natixis Pramex International à New York) Spécialisée en marketing et communication
Certifications
- User CertificateContentsquare2021
- Foundations of UX DesignGoogle2021