Freelancer profile translated to English.

Description

“Your right hand for administrative and commercial tasks: efficient, flexible, always responsive.”

My name is Clélia, I am an independent administrative and commercial assistant. I help entrepreneurs, VSEs, and SMEs manage their administrative and commercial tasks to allow them to focus on their core business.

I offer you reliable and tailor-made support for:

• 📑 Document management: quotes, invoices, data entry, reporting

• 📆 Agenda organization, planning, and appointment scheduling

• 📞 Client follow-ups and commercial file tracking

• 📊 CRM and client database updates

• 🛠️ Versatile support according to your specific needs

🔑 My strengths: Serious, discreet, and proactive, I master office tools (Word, Excel, Google Workspace) and CRM for efficient and meticulous work.

👉 My goal: to free you from time-consuming tasks so you can focus on growing your business.

📩 Let's discuss your needs together!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Manuteo Formation Téléconseillère
Sales Assistant
January 2025 - Today (1 year and 5 months)
Laval, France
🗂️ Commercial and administrative management:

- Follow-up of prospects and clients in a CRM (Hubspot, Salesforce, etc.)
- Phone and email follow-ups (quotes, payments, ongoing files)
- Creation and sending of personalized quotes
- Client file management: opening, updating, archiving
- Coordination with partner centers to organize training sessions

📞 Client relations & support:

- Answering incoming calls and client requests (email, phone)
- Providing information on products/services and advising clients
- Accompanying clients throughout their purchasing journey
- Handling first-level disputes or complaints with diplomacy

📊 Monitoring & reporting:

- Daily update of dashboards (sales tracking, objectives)
- Preparation of activity reports for management
Circet
Call Center Agent
TELECOMMUNICATIONS
September 2024 - November 2024 (2 months)
Varades, France
🗣️ Client relations & communication:

- Handling incoming and outgoing calls (advice, information, redirection)
- Professional telephone reception and management of client requests
- Excellent oral and written communication skills

📋 Organization & file management:

- Updating client files in the internal CRM
- Following up on requests and transmitting information to relevant teams

🔥 Sales & commercial activity:

- Presentation and argumentation of the company's services
- Sales follow-up with prospects or existing clients
- Achievement of quality and productivity objectives set by the company

💻 Technical skills:

- Use of CRM tools and call management software (e.g., Genesys)
- Proficiency in office tools (Word, Excel, Outlook)
- Comfort with collaborative tools (Teams, Zoom, Slack)

🤝 Personal qualities:

- Customer service orientation and empathy
- Stress resistance and ability to handle difficult situations
- Ability to work independently and as part of a team
Atouts Services
Service Quality Control Officer
HOSPITALITY
November 2023 - May 2024 (6 months)
👩‍💼 Management:

- Daily supervision of a team of 4 people: schedule organization, task distribution
- Management of absences and replacements to ensure service continuity
- Training and support for new employees
- Leading team meetings to ensure good communication and cohesion

📦 Operational management:

- Monitoring and management of material and product stocks (ordering, receiving, inventory)
- Quality control of services provided (cleaning, maintenance, client services)
- Implementation of procedures to improve efficiency and service quality

📋 Organization & administrative management:

- Development of schedules based on needs and constraints
- Monitoring performance indicators and reporting to management
- Management of relationships with external service providers and suppliers

🌟 Personal qualities:

- Strong sense of organization and prioritization
- Natural leadership and team spirit
- Responsiveness, autonomy, and ability to handle unforeseen events