Freelancer profile translated to English.

Description

We support companies, associations, and local authorities in the management, security, and evolution of their IT environment.

With over 10 years of experience, we specialize in Microsoft 365, Intune, user and device management, IT assistance, incident resolution, Windows, and Mac.

We can also conduct an audit of your current setup, enhance its security, develop clear procedures, and provide regular monitoring through an IT outsourcing contract.

Based in Châlons-en-Champagne, we primarily provide remote services. For contract-based clients, regular on-site visits can be arranged based on client needs and agreed terms. Between these visits, support is maintained remotely and via remote assistance.

Our goal is to offer reliable, understandable solutions tailored to the actual needs of each client.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Reims (up to 10km), Châlons-en-Champagne (up to 10km)

PCFULL
Manager - IT Consultant
CONSULTING AND AUDITS
December 2023 - Today (2 years and 8 months)
Châlons-en-Champagne, France
Client management and request tracking
Remote supervision and assistance for computer workstations
Microsoft 365, Intune, and Entra ID administration
User, group, access, and device management
Workstation installation and configuration
Account and equipment security
IT incident resolution
Procedure and documentation creation
Implementation and regular client monitoring of IT outsourcing contracts
Microsoft 365 Microsoft Entra ID Azure Active Directory Microsoft SharePoint IT Asset Management
VEUVE CLICQUOT PONSARDIN
IT Technician
September 2023 - September 2023
51100 Reims, France
• - Call handling & incident resolution
• - Service Now ticket management
• - "Self-service" user management
• - Procedure writing
• - Proposing solutions to users
• - Computer workstation configuration
• - iPhone & iPad fleet management via AirWatch
• - Asset inventory management
• - System: Windows 10
• - User management on EquiTrack
LESIA–
Systems and Networks Technician
January 2018 - December 2022 (4 years and 11 months)
Oued Sly, CH, Algeria
• - Call handling & incident resolution
• - GPO creation: Solarwinds deployment
• - "External3" SharePoint 2016 site project
• - Procedure writing
• - Solarwinds: computer inventory management
• - QNAP & Synology access rights management
• - Sophos firewall management
• - SOPHOS encryption rule administration
• - VM management (VmWare, Hyper-V)
• - Office: 2010, 2013, 2016, 365
• - System: Windows 7, 10 & 11
• - Azure AD management
• - Intune management (application data deployment)
• - VPN account creation