About Claudia
My name is Claudia, I’m an MBA Candidate at Athens University of Economics of Business and I help businesses turn raw Excel, CSV, and SQL data into clear, decision-ready Power BI dashboards and management reports.
My focus is on Business Intelligence, Dashboarding, Data Visualization, KPI Reporting, Data Cleaning, Power Query, DAX, ETL, SQL, and Excel. I can support projects that require cleaning and transforming data, building structured data models, creating interactive dashboards, and translating numbers into practical business insights.
I have experience creating dashboards for sales performance, customer insights, product profitability, regional analysis, HR Analytics, Compensation Analytics, and Management Reporting. My background in rewards/compensation analysis and business studies helps me understand not only the technical side of reporting, but also the business questions behind the data.
I can help with:
Creating Power BI dashboards from Excel, CSV, or SQL data
Cleaning and preparing datasets using Excel, Power Query, and SQL
Building KPI reports for sales, customers, HR, compensation, and business performance
Creating data models and basic ETL workflows
Writing DAX measures for revenue, profit, margins, trends, and other KPIs
Designing clear visuals for managers and non-technical users
Summarising insights and recommendations from dashboard results
My goal is to make reporting easier, cleaner, and more useful for decision-making. Whether you need a one-page sales dashboard, a customer insights report, an HR analytics view, or a recurring management reporting dashboard, I can help structure the data and present it in a way that is simple, professional, and actionable.
English
Native or bilingual
Portuguese
Native or bilingual
Greek
Basic
German
Basic
Can work on-site
Athens (up to 50km)
Experience
- Shea&iStartup Founder & Operations LeadJune 2021 - December 2025 (4 years and 6 months)Founded and managed all core business operations, taking full ownership of supply chain setup, procurement, and customer fulfillment structures within a high-performance, unstructured market environment.
- Operational Flow Setup: Fulfilled 500+ customer orders while managing supplier coordination, stock control, customer communication, and delivery processes across multiple sales channels.
- Marketing Management: Set up the e-Commerce platform on Shopify and leveraged the in-built E-mail Marketing applications to optimise inventory management whilst maintaining customer relationships. inventory management.
- Research: Conducted comprehensive market research and consumer data to guide pricing architecture, competitive brand positioning, and scaling readiness for distribution expansion.
- MercerSenior Analyst, Rewards ConsultingDecember 2023 - October 2025 (1 year and 10 months)Recruited to spearhead client operations, data platform onboarding, and process execution across five high-growth African markets within Energy, Mining, and Consumer Goods sectors.
- Project Management: Headed the end-to-end project management and delivery of complex compensation survey products across five regional markets, aligning stakeholder timelines and ensuring 100% data accountability.
- Commercial Impact: Drove over USD $120,000 in growth and retained revenue by managing high-value corporate client relationship loops, securing a 90% customer retention rate across participating enterprises.
- Process Optimization: Engineered client onboarding pipelines for regional data platforms, proactively resolving system friction points to expand active organizational participation by 14%.
- PwCSalesforce Operations & Systems SpecialistAugust 2022 - November 2023 (1 year and 3 months)Brought in to optimise CRM workflows, enhance data architecture hygiene, and lead change management initiatives to maximise business execution speed and cross-team alignment.
- Release Management: Project-managed Salesforce operational release cycles, coordinating cross functional technical and business teams to reduce system errors by 30%.
- Data Reporting & Revenue: Advanced corporate data analysis capabilities by optimising CRM reporting workflows and data hygiene, improving overall system operational efficiency by 20% and expanding revenue streams by 10%.
- System Change Management: Designed and executed interactive end-user training programs that increased platform adoption and system utilisation by 30% across corporate practices.
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Education
- MBA – InternationalAthens University of Economics & Business2025MBA – International
- Bachelor of CommerceUniversity of Mysore2019Bachelor of Commerce