Freelancer profile translated to English.

Description

Are you looking for reliable support for your customers and social media channels?

I offer flexible support in digital customer service, email support, and community management. I handle the daily, reliable processing of customer inquiries and keep an eye on your channels.

What I offer:

Areas: Digital customer service, email support, ticket processing, and community management.

Hours: Flexible part-time possible, ideally 5 to 7 days a week for daily coverage.

Languages: Confident support in German, English, and Spanish.

Work environment: Quiet home office with stable high-speed satellite internet for guaranteed reliability.

I look forward to hearing from you for an initial conversation.

Languages

German
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Familienbetrieb
Customer Service and Social Media
May 2024 - March 2026 (1 year and 10 months)
Office Organization: Correspondence, media management, and appointment and task planning. Customer Contact & Social Media: Managing digital channels, responding to inquiries in writing, and community care. Administrative Support: Data maintenance, processing of documents, and organizational support in daily business operations.
Customer Support Social Media Community Management Data Maintenance Administrative Work
Kreiskliniken Herford Bünde AöR
Care Assistant
September 2014 - March 2024 (9 years and 6 months)
Care & Support: Nursing measures according to quality standards. De-escalation: Empathetic interaction and effective conflict management. Organization: Digital documentation and support of ward processes. Compliance: Adherence to hygiene regulations and data protection (GDPR).
Reliability & Punctuality Empathy GDPR Complaint Management Teamwork
Familienbetrieb
Administrative Support
June 2003 - October 2013 (10 years and 4 months)
Germany
Office Organization: Processing correspondence and planning appointments and tasks. Customer Service: Telephone, written (email), and chat-based consultation, as well as daily organization.
Customer Support & Communication Administrative Work GDPR Data Maintenance Office Management & Organization