Freelancer profile translated to English.
Back to original languageAbout Claudia
I automate processes and develop solutions with Artificial Intelligence for freelancers, entrepreneurs, and digital teams who want to scale without increasing their operational load.
I design automated workflows with no-code and low-code tools (Make, n8n, APIs) and integrate AI to optimize repetitive tasks, content generation, lead management, and internal processes.
My approach is practical: less theory, more real efficiency. I analyze the current workflow, identify bottlenecks, and build clear, scalable, and easy-to-maintain solutions.
If you're looking to save time, reduce errors, and professionalize your digital operation, I can help.
Spanish
Native or bilingual
English
Conversational
German
Basic
Can work on-site
Santiago de Chile (up to 50km)
Experience
- FreelanceAutomation and AI ConsultantTECHFebruary 2026 - Today (6 months)Santiago de Chile, ChileDesign and implementation of digital transformation strategies for independent professionals and small businesses.Analysis and modeling of processes using Service Canvas to identify automation and optimization opportunities.Development of automated workflows using Make, Zapier, and n8n, integrating calendars, forms, social media, virtual assistants, and communication channels.Structuring knowledge bases for AI assistants, organizing information on services, frequently asked questions, and internal processes.Automation of customer communications (confirmations, reminders, follow-ups, and feedback collection), reducing manual tasks and improving user experience.Documentation of processes and support in the adoption of new digital tools to ensure the continuity and improvement of automations.
- Morris & Opazo,HR Assistant / Internal AutomationHUMAN RESOURCESFebruary 2025 - August 2025 (6 months)Santiago, Santiago Metropolitan Region, Chile• ● Automated internal workflows using Zapier and No-Code tools, reducing repetitive tasks by 50% and operational errors by 70%.• ● Monitored and controlled team activity efficiency using Clockify, providing visibility into workload and execution times.• ● Optimized internal onboarding and training processes through automation, ensuring a more agile and manual-process-free integration of new talent.• ● Systematized process documentation and continuous improvement of administrative workflows, establishing a standard of quality and traceability for the team.
- Konecta Chile,Claims AnalystJanuary 2023 - April 2025 (2 years and 3 months)Santiago, Santiago Metropolitan Region, Chile• ● Managed the lifecycle of incidents in CRM systems, ensuring full traceability and accurate technical documentation for each case.• ● Resolved complex incidents under high-demand metrics, maintaining 95% compliance with service level agreements (SLAs) and prioritizing end-user satisfaction.• ● Identified recurring patterns in user-reported failures, providing key data that led to the optimization of internal processes and reduction of common errors.• ● Coordinated with multidisciplinary teams for the escalation and closure of critical cases, ensuring fluid communication and effective solutions in record time.
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Education
- QA Test Automation EngineerDesafío Latam-NODO2026QA Test Automation Engineer
- Digital Transformation and Automation with AIDesafío Latam2025Transformación Digital y Automatización con IA
Certifications
- Transformation with AI and Automation.Desafio Latam - NODO2025
- Fundamentos Test Automation EngineerDesafio Latam - NODO2025
Skill set
Categories
- Other