Freelancer profile translated to English.
Back to original languageAbout Claudia
Effective customer service is simple: a clear and quick response, and a reassured customer.
My goal? To ensure your customers are not just satisfied, but delighted with their experience with your brand.
I offer remote customer support in French, Italian, English, and Spanish: email and chat management, complaint handling, logistics follow-up, returns, refunds, customer follow-ups, reassurance, and satisfaction improvement.
Bilingual in Italian/French, born in Rome, with a master's degree from Madrid and living in France for 12 years (Paris then Tours), I also work in English and Spanish.
I worked for Chanel's Customer Service (initially in ready-to-wear, then as head of the Perfumes & Beauty online store).
Between 2018 and 2022, I was a customer service auditor for several luxury houses (Dior, Valentino, Versace, Moncler, Golden Goose...):
• evaluation of calls and emails
• mystery shopping
• quality recommendations
Since 2017, I have been a professional translator and I support brands in remote customer relations: business launch, replacement during leave or absences, management of peak demand and rush periods.
Attentive, organized, and proactive, I put my energy into providing premium, human, and results-oriented customer service.
I would be delighted to collaborate with you and contribute to the satisfaction and loyalty of your customers.
English
Fluent
French
Native or bilingual
Italian
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- ERBORIANItalian & Spanish Customer ServiceFASHION AND COSMETICSSeptember 2025 - Today (9 months)Saint-Avertin, FranceMultilingual customer service management: responding to customer inquiries via email and chat, handling complaints, returns and refunds, tracking orders and logistics. Personalized product advice and improvement of user experience. Contribution to customer loyalty. Monthly reports.
- TailleurautoCustomer ServiceE-COMMERCEFebruary 2022 - March 2025 (3 years)Saint-Avertin, FranceCustomer Service: Zendesk ticket management, Prestashop order tracking, After-Sales Service, dispute management, invoicing, follow-up in Italian
- OncoviaCustomer ServiceFASHION AND COSMETICSMay 2018 - Today (8 years and 1 month)Saint-Avertin, FranceHandling customer emails, order tracking, and managing returns and disputes. Using Prestashop for shipping and after-sales service management.Translation and adaptation of product technical sheets, multilingual SEO optimization of content, and participation in newsletter writing.
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Education
- Master 2University of Rome "Tor Vergata"2014Langues et Traduction
- Bachelor's DegreeUniversity of Rome "Tor Vergata"2011Langues et Traduction