About Claudia
Spanish
Native or bilingual
Experience
- EVAMAdministrative CollaboratorJuly 2021 - Today (5 years and 1 month)In my role, I manage administrative tasks requiring organization, rigor, and a sense of priority in a dynamic environment.Translatable skills developed for Community Management:– Managing and coordinating multiple simultaneous requests while respecting deadlines– Daily communication with various stakeholders (teams, beneficiaries, partners)– Adapting messages according to the audience (French / Spanish)– Organizing and structuring information– Responsiveness and handling of unforeseen events– Service orientation and understanding of needsThis experience allows me today to bring a structured, reliable, and human approach to social media management for businesses or freelancers.
- TexturaCustomer Service Assistant - RetailMarch 2020 - June 2021 (1 year and 3 months)Perform background removal of website items with Photoshop.MarketingManage customer contacts via email, chat, and phone.Enter orders and invoices in an ERP system.Handle complaints, package returns, and refunds.
- SanytradeRetail EmployeeJanuary 2019 - March 2020 (1 year and 2 months)MarketingAdministrative management, order entry, receiving, welcoming customers and suppliers.
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Education
- Community ManagerDomestika, Hotmart2025Formation en Community Management (Domestika & Hotmart) Au cours de ces formations, j’ai acquis des compétences pratiques pour gérer et développer la présence digitale d’une marque ou d’un commerce. Contenu de la formation : – Création de stratégie de contenu simple et efficace adaptée aux réseaux sociaux – Organisation et planification éditoriale (calendrier de publication) – Création de contenus visuels (photos, vidéos, reels, stories) avec des outils accessibles – Rédaction de captions engageants et adaptés à la cible – Bases des algorithmes Instagram et Facebook pour améliorer la visibilité – Analyse des performances et ajustement des contenus – Gestion de communauté (réponses, interaction, image de marque) Approche orientée terrain : apprendre à créer du contenu rapidement, de manière cohérente et adaptée aux petites structures qui n’ont pas le temps ou les ressources d’une grande entreprise.
- Website UpdatesAltran Education2021Mise à jour de sites Web