Freelancer profile translated to English.
Back to original languageAbout Claudia
Freelance Administrative & E-commerce Assistant, I support entrepreneurs and SMEs in managing, organizing, and optimizing their activities to save them time and improve their performance.
With 10 years of experience and a Master's degree in Sales Strategy and Performance Management, I work on various operational aspects of a business with a structured approach.
I have also developed solid experience in the optical sector, allowing me to understand the specificities and challenges of this field.
My missions:
Administrative management (emails, quotes, invoicing, document organization)
Customer follow-up & After-sales service management
E-commerce management (orders, product updates, stock monitoring)
Implementation and monitoring of tools (CRM, tracking sheets)
Social media management (content posting, comment and message moderation, post scheduling according to defined strategy).
Proficient in Excel and CRM tools, I monitor performance (orders, revenue, stock) to optimize the business.
My goal: to save you time, structure your organization, and improve your daily efficiency.
✔ Autonomous and organized
✔ Responsive and adaptable
✔ Available quickly
Available for one-off or recurring missions.
English
Fluent
Portuguese
Basic
Spanish
Basic
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Read loopOperations ManagerSeptember 2020 - March 2026 (5 years and 6 months)92300 Levallois-Perret, FranceFull management of commercial operations (B2B, retail, e-commerce) E-commerce site management: orders, after-sales service, customer experience Stock monitoring, replenishment, and logistics coordination Priority organization and emergency management Coordination with partners and service providers Performance analysis and reporting Implementation of marketing actions and process optimization
- Read loopSales Development RepresentativeSeptember 2017 - August 2020 (2 years and 11 months)Paris, FranceMobile sales development representative for pharmacies: CRM management and follow-up, website administration, stock and replenishment management. Responsible for issuing invoices, delivery notes, and proformas. Participation and animation of trade shows (M&O, Silmo).
- Cmp Paris Le Blanc-MesnilSales AssistantSeptember 2015 - September 2017 (2 years)FranceOrder and invoicing management, preparation of commercial proposals, product selection in the showroom, and organization of client appointments.
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Education
- MASTER'S DEGREE IN SALES STRATEGY AND PERFORMANCE MANAGEMENTPROMEO / ESA PARIS Senlis2020CYCLE MASTÈRE MANAGER DE LA STRATÉGIE ET DE LA PERFORMANCE COMMERCIALE
- Professional Bachelor's Degree in SalesPROMEO / Université Jules Verne Senlis2018Licence professionnelle Vente
Certifications
- Digitalize a Small Business's Communication by Creating a Website Without Coding - WordPressLivementor2025