Freelancer profile translated to English.
Back to original languageAbout Claude
With 8 years of experience in supporting public and private organizations in their transformations, I adopt a strategic and human-centered approach to project and change management. Passionate about automation and innovation, I am convinced that technology only creates value if it is inclusive and accessible to all. My mission is to put digital tools at the service of positive change, while ensuring that humans remain at the heart of every transformation project.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Kaazi LabsCo-founder and Product OwnerFebruary 2026 - Today (4 months)Tech & AI studio specializing in the design of digitalization and automation solutions for emerging markets - Flagship product at MVP stage: MAYA (conversational ERP platform for African SMEs).▪ Defining product vision and structuring MAYA's AI roadmap▪ Gathering and prioritizing AI use cases with the target audience (backlog, functional and AI-specific user stories)▪ Managing PoC and MVP phases: scoping, development monitoring, integration testing, user acceptance▪ Coordinating technical teams (Dev, Data) and facilitating Agile ceremonies (daily, sprint planning, review, retrospective)▪ Defining go-to-market strategy and product KPIs
- TW MicronicsProduct Owner AIOctober 2025 - March 2026 (5 months)A key player in Tech & AI with consulting services and a Corporate Academy, with over 33 years of experience supporting African public and private organizations.• ▪ Product management of a multi-agent AI platform: defining scope, structuring the backlog, writing functional and AI-specific user stories, coordinating cross-functional teams• ▪ Translating business needs into structured AI workflows: identifying and prioritizing use cases, defining agent evaluation criteria (accuracy, relevance, alignment with business processes)• ▪ Continuous evaluation and iteration of LLM outputs: testing, quality reviews, and KPI monitoring, accuracy, hallucination rate, response consistency, for continuous model improvement.
- BUREAU VERITASGlobal Support LeadDecember 2024 - September 2025 (9 months)Courbevoie, FranceManaging global support for the Purchase to Pay (P2P) domain, to ensure quality service, process efficiency, and customer satisfaction across all Bureau Veritas group entities. Main responsibilities:• o Incident, problem, and escalation management• o IT service management and process optimization• o Communication between business, functional, and technical teams• o Assisting and coordinating regional level 2 teams in a multicultural environment• o Service level monitoring• o Developing and maintaining a global knowledge base for incident resolution and knowledge transfer• o Collaborating with central level 3 teams, developers, and security teams to resolve complex incidents and implement preventive measures• o Monitoring change requests for local issues• o Monitoring and validating SQL data modifications to ensure database consistency and integrity during incident resolution or mass updates• o Ensuring compliance with Segregation of Duties (SoD) rules through system configurations and user access/roles• o JD SQL Developer, SMAX (Service Management Automation X), Mantis Bug Tracker, Microsoft 365
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Education
- Master in Audit and Management ControlCatholic University of Central Africa2017Audit, management, conseil, contrôle de gestion, comptabilité, finance
- Specialized Master in Digital Transformation, Marketing & StrategyEM Lyon Business School2021Transformation Digitale, Gestion de projet, UX/UI Design, Marketing digitale
Certifications
- Project Management ProfessionalProject Management Institute2025
- ITIL V4People Cert2025