Freelancer profile translated to English.
Back to original languageAbout Claude
Hello,
My name is Claude, I have over 20 years of experience serving external and internal clients, including 15 years in retail.
I leverage this experience, through the various positions I have held, to help organizations train their teams and support them through change, while respecting their processes.
I have already had the opportunity to support nearly 1000 employees and managers since the beginning of my activity in February 2025.
I have had the pleasure and honor of receiving excellent feedback from the organization and field teams regarding the support provided.
French
Native or bilingual
English
Fluent
Can work on-site
Chantilly (up to 50km), Lille (up to 20km), Lyon (up to 20km), Bordeaux (up to 20km), Paris (up to 50km)
Experience
- Octopus Energy FranceAccount ManagerENERGY AND UTILITIESMarch 2026 - April 2026 (1 month)Paris, FranceManaged the operational launch of a new major partnership across over 200 stores in France.Defined and managed internal and distributor partner KPIs.Coordinated the various teams involved.Managed a portfolio of retail partnerships.
- Leroy MerlinConsultant - TrainerRETAIL (SMALL BUSINESS)January 2025 - Today (1 year and 5 months)Trainer for Leroy Merlin (ADEO group), over 1000 people trained in 1 year for the following projects:- Deployment of new checkout software:Assisted in resolving hardware and software issues following the switch.Monitored and trained each person to ensure professional practices were correctly applied on the new tool.Trained managers on the back-office aspects (financial flow management).- Leroy&Moi Card (new version):Trained teams during dedicated days, in classrooms or directly on the shop floor, with the goal of continuing customer loyalty.- Deployment of a CMMS tool:Trained teams on a Computerized Maintenance Management System, discussed the method and benefits of such a tool, provided support for user issues.- Deployment of commercial animation preparation software (for sales executives):Provided meaning for the new method to be implemented, supported users in adopting the tool, communicated deadlines and stakes. Primarily in-person training, with some remote sessions.
- PSD AéroAdVAVIATION AND AEROSPACEDecember 2017 - February 2023 (5 years and 3 months)Dammartin-en-Goële, FranceManaged a portfolio of clients in the aeronautics sector.Supplied raw or semi-finished materials to aeronautics manufacturers.Monitored client and internal KPIs.Onboarded new employees.Tutored and trained teams on IT tools, helped standardize practices.
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Education
- Practice of operational internal auditFrancis Lefevre2008
- Continuing education in EnglishCPF2012
Skill set
Categories
- Other