Claude Kouton, Platform Management Assistant

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Description

My name is Claude, a computer science graduate with 13 years of experience, including 8 years in customer relationship management.

I combine skills and a sense of service to help companies optimize their communication, customer service, and operational efficiency.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

SAINT ETIENNE
HR MANAGER
AGRICULTURE
January 2019 - July 2024 (5 years and 6 months)
Abomey-Calavi, AQ, Benin
Recruitment, onboarding, and staff evaluation.
• Management of contracts, salaries, absences, and leave.
• Organization of refresher training.
• Management of internal conflicts and staff discipline.
Human Resources Management
Ligne Freelance
Platform Management Assistant
CIVIL ENGINEERING
November 2019 - March 2022 (2 years and 4 months)
Paris, France
• Daily management of online sales platforms for several companies (product updates, order tracking, product listing optimization).
Microsoft Excel CRM PDF Editing Adobe Photoshop Video Editing
MEDIA CONTACT
Remote Customer Advisor
FILM AND AV
February 2015 - April 2019 (4 years and 2 months)
Paris, France
Listening to and supporting clients by phone and chat.
• Complaint management and satisfaction tracking.
• Participation in outbound call and promotion campaigns.
Customer Service Customer Follow-up Customer Satisfaction Customer Relationship Customer Re-engagement

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Signup to reveal

Computer Systems and Software Professional License
ESGT
2023
Système Informatique et Logiciel licence professionnelle
Human Resources Studies (UAC/Benin)
2017
Études en Ressource Humaine (UAC/Benin)

Check out Claude's education

Management Consultant