Freelancer profile translated to English.
Back to original languageAbout Claude
🌟 Expert Consultant in Strategy, Development, and Change Management 🌟
Welcome to my profile! I am a dynamic and passionate consultant, specializing in defining sustainable strategies (ESG), developing innovative and responsible solutions, and supporting change. Thanks to my expertise and results-oriented approach, I have successfully tackled numerous challenges by proposing tailor-made and impactful solutions.
💼 Areas of Expertise
Supporting teams through transformation periods
- In-depth market analysis
- Strategic and organizational audit
- Strategic recommendations to anticipate trends
- Development of services adapted to market needs
- Complex project management
- Planning and implementation of marketing and operational strategies
🚀 What I Can Offer You
- Facilitating transformation periods to ensure operational continuity and mobilize teams around new objectives.
- Improving customer satisfaction through targeted operational strategies.
- Developing strategic marketing plans to boost your growth.
- In-depth market analysis and identification of key opportunities.
- Strategic and organizational audit to identify performance levers and optimize your internal processes.
- Rigorous project management to ensure deadlines and objectives are met.
- Leading and mobilizing teams around strategic projects to maximize collective performance.
🌍 Available Internationally
I am mobile and ready to work wherever my expertise can contribute to the success of your projects.
📈 Contact Me Today
Let's discuss how I can support you in your strategic challenges and transformation projects.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Bordeaux (up to 50km), Montpellier (up to 50km)
Experience
- PIER 55Strategy Consultant - Organization - Change ManagementCONSULTING AND AUDITSMay 2022 - Today (4 years and 3 months)Bordeaux, FranceAs a consultant, I support my clients in optimizing their strategies and processes. I analyze their needs, propose adapted solutions, and implement actions to achieve their objectives. My role includes:
- Design and deployment of strategic plans
- Design and management of transformation projects
- Operational efficiency / process redesign
- Change Management / Mobilization
- Executive team performance
- Customer relations / Marketing / Distribution
My professional career has always been built around collaborative work within multidisciplinary teams, where strong motivation and collective commitment to excellence and performance have enabled us to overcome many challenges.The diversity of missions, the level of demand, and the deadlines have allowed me to develop robust adaptation skills to best meet client expectations and establish a relationship of mutual trust. - EXTENSIOManagerCONSULTING AND AUDITSApril 2017 - December 2022 (5 years and 8 months)FranceRetail:Design and launch of a rental offer for non-food itemsDesign of communication & training materialsResearch and implementation of payment card partnershipsConstruction of insurance partnership strategyOverhaul of category strategy for non-food Retail After-Sales ServiceConstruction of the new After-Sales Service customer journeyReal estate / tourism sector:Conduct of a customer journey/experience auditConstruction of the transformation plan (short, medium, and long-term action plan) for the Marketing and Customer Relations departments
- CAPMDMarketing ConsultantCONSULTING AND AUDITSJuly 2016 - April 2017 (9 months)Brussels, BelgiumSports ClubConduct of a marketing and digital auditTransformation of the club's image and relaunch plan for acquiring new membersDevelopment of the strategic roadmap in line with the club's valuesNew visual identityStrategic marketing plan,Action and communication plan, including editorial planningMutual InsuranceDefinition of the mutual insurance company's digital strategyConduct of the digital marketing auditDevelopment of the multi-channel strategic roadmapFacilitation of working groups on the mutual insurance company's values
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Education
- PNL Coach Practitioner CertificateInstitut de Coaching International de Genève2021Certificat de Praticien Coach PNL
- Certified Master Coach ICI, Professional Corporate and Life CoachingInstitut de Coaching International de Genève2021Master Coach ICI certifié, Coaching professionnel Corporate et Life Coaching