Freelancer profile translated to English.

Description

Freelance client support specializing in after-sales service management and remote customer relations. I assist companies in handling customer requests, tracking orders, and organizing daily support.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Konecta
Call Center Agent - Manager
TELECOMMUNICATIONS
August 2023 - August 2025 (2 years)
Amiens, France
Incoming/outgoing call handling
Email response
Appointment setting / Prospecting
Flow and KPI analysis
Quality monitoring
Data automation
Quantity - quality action plan
Campaign management
Call Handling KPI Analysis Data Analysis Quality Monitoring Reporting Automation
Alloga France
Temporary Customer Service Agent
TELECOMMUNICATIONS
May 2026 - Today (1 month)
Amiens, France
Incoming call handling
Email management
Order tracking
Situational adaptation
Teamwork
Order Tracking Customer & Back-office Support Case Management