Freelancer profile translated to English.
Back to original languageAbout Clara
After a Master's degree in Entrepreneurship followed by a Master's 2 in Media Production, Promotion, and Management, I began my career in audiovisual production with major Parisian companies. After five years in this sector, I chose to return to Bordeaux and take on a new entrepreneurial challenge.
In 2020, after training in cutlery making, I founded L'Atelier Rosie. Starting from scratch, the company now equips exceptional establishments, including the Ducasse Baccarat restaurant in Paris.
Building on this experience, I now wish to offer my skills to companies needing support in business development and customer relations.
I specialize in:
- Client onboarding and product adoption
- Customer support and service (email, phone, chat)
- Creation of communication and training materials
- Customer relationship management
- Customer experience & satisfaction
- Client project management
- Customer loyalty, account management, and development (start-ups, SMEs, large accounts)
Feel free to contact me to discuss your needs.
Clara
French
Native or bilingual
Spanish
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- L'Atelier Rosie, haute coutellerieBusiness OwnerLUXURY GOODSDecember 2020 - Today (5 years and 8 months)Baurech, FranceBusiness Development & Customer Relations
- Prospecting and opening new B2B accounts (gastronomic restaurants, hotels, concept stores, distributors).
- Lead qualification, contact, and opportunity follow-up until signature.
- Management of a client portfolio in France & internationally.
- Building lasting relationships with chefs, buyers, and partners.
- Representing the brand at meetings, trade shows, and business trips.
Customer Experience & Loyalty- Personalized customer support in choosing collections and customizations.
- Order tracking from brief to delivery.
- Proactive management of customer satisfaction and specific requests.
- Implementation of loyalty and restock actions.
- Multichannel customer service management (email, phone, video call).
Custom Project Management- Coordination of customization projects (engraving, specific creations, collaborations).
- Liaison between clients, production, and partners.
- Deadline monitoring, prototype validation, and quality control.
Communication & Customer Support Materials- Creation of sales materials (catalogs, presentations, product sheets).
- Writing sales emails and sales support tools.
- Structuring customer relationship processes and continuous improvement of the experience.
- Warner Bros. Entertainment,Casting Director and Production AssistantFILM AND AVMarch 2019 - July 2019 (4 months)92100 Boulogne-Billancourt, FranceShow: Affaire conclue - France 2
- Candidate search
- Filming organization
- Candidate management during filming
- On-camera interviews for casting
- Interview editing
- Candidate portfolio management
- Pitches to production to present candidates
- Studio 89Casting Director and Production AssistantFILM AND AVAugust 2017 - February 2019 (1 year and 6 months)Neuilly-sur-Seine, FranceShows:
- Mon invention vaut de l’or - M6
- Mieux chez soi - M6
- Norbert commis - W9
- Chasseurs d’appart’ - M6
Missions:- Candidate search
- Filming organization
- Candidate management during filming
- On-camera interviews for casting
- Interview editing
- Candidate portfolio management
- Pitches to production to present candidates
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Education
- Master's 2Inseec Business School (Paris)2015Management, production et promotion des médias
- Master's 1Inseec Business School (BBA Bordeaux)2014Innovation et création d'entreprise