Freelancer profile translated to English.

Description

🚀 Customer Success & Support Ops | Onboarding | Product Ops Junior

Freelance in Customer Success and operational support, I assist companies in customer relations, user onboarding, and journey improvement.

Graduated from NEOMA Business School, I have a dual analytical and field culture: analysis, pricing, and reporting at Danone and Casino, then strong experience in customer relations, activity management, sports, event management, and hospitality.

💳 I am currently working on a customer support / Customer Success mission for a neobank at launch: opening professional accounts, file follow-up, user support, KYC/KYB issues, request qualification, and feedback to Product and Tech teams.

🎯 I don't just position myself for "call center" support: what interests me is understanding user needs, identifying friction points, streamlining processes, and contributing to the continuous improvement of the product.

Curious, organized, and quickly operational, I adapt quickly to new tools and environments. I am particularly interested in missions at the interface between Customer Success, Operations, and Junior Product Ops / Product Management.

🌟 Services

🤝 Customer Success & onboarding
💬 B2B Customer support: email, chat, phone
📂 File follow-up and prioritization
🔎 Identification of customer pain points
🔁 Feedback to Product / Tech teams
⚙️ Structuring simple processes
📊 Reporting and tracking dashboards

🛠️ Tools

Excel, Power BI, PowerPoint, Canva, Notion, Slack, CRM / support tools, ERP / SAP notions.

🌍 Languages

French: native language

English: professional fluency

🚀 Availability

Available quickly for Customer Success, onboarding, operational support, or Junior Product Ops missions.

Industry field of expertise

Languages

English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

L By LCL
Customer Success and Support
BANKING AND INSURANCE
June 2026 - Today (2 months)
Customer Support / Operational Customer Success — Relationship Building

Freelance mission as part of the launch of a new digital offer for professionals.

Assisting clients with opening professional accounts
Follow-up and qualification of client files
Managing user requests: email, phone, internal tools
Handling KYC / KYB and compliance issues
Identifying customer pain points and friction in the journey
Providing feedback to Product and Tech teams
Contributing to the continuous improvement of processes and user experience

Keywords: Customer Success, B2B support, onboarding, fintech, neobank, KYC/KYB, customer relations, Product Ops, continuous improvement.
Customer Success Management Customer support & back-office KYC/KYB Process improvement Adaptability and responsiveness
Danone,
Revenue Developer Pricing Assistant
AGRICULTURE
January 2020 - June 2020 (5 months)
Paris, France
Responsible for integrating price lists and commercial agreements into SAP.
Daily use of panel analysis tools (IRI, Kantar).
Monthly market and competitor analysis.
Assisting the Pricing Manager in identifying and analyzing growth opportunities.
Data analysis Sense of organization Microsoft Excel KPI Tracking
Groupe Prodistribution
Management Controller Assistant
AGRICULTURE
May 2019 - September 2019 (4 months)
Sèvres, France
Participation in monthly closing procedures
Preparation of closing elements for monthly reporting
Ad hoc analyses on management P&L items
Data analysis Microsoft Excel Microsoft Powerpoint