Clara Bessonnet-Lucchesi

Freelance in Customer Success and operational support, I assist companies in managing their customer relationships and organizing their daily activities.

Graduated from NEOMA Business School, I gained initial experience in performance analysis and monitoring at Danone and Casino, complemented by strong field experience in activity management, customer relations, and event management (sports and hospitality).

Accustomed to providing concrete support to clients (onboarding, follow-up, problem-solving), I can adapt quickly, manage unforeseen events, and contribute to a smooth and high-quality experience.

Organized, reliable, and committed, I provide support for customer service, onboarding, and operational coordination missions.

💼 Services

🔹 Customer Success & Onboarding

Client onboarding and support

Satisfaction monitoring and loyalty

Customer journey improvement

🔹 Customer Support

Request management (email, chat, phone)

Problem resolution

Prioritization and follow-up

🔹 Operational Support

Coordination and organization

Priority management

Team support

🔹 Monitoring & Reporting

Tracking spreadsheets (Excel)

Simple analysis

Support materials (presentations, documents)

🧩 What sets me apart

✔️ Strong field experience (direct customer relations, activity management, events)

✔️ Service-oriented and excellent interpersonal skills

✔️ Quick adaptability to new tools and environments

✔️ Ability to manage unforeseen events and periods of high activity

🔧 Tools

Excel (TCD, VBA knowledge), PowerBI

PowerPoint, Canva

SAP (basic knowledge)

CRM / ERP tools

🌍 Languages

French: native language

English: fluent

🎯 Closing statement

Available quickly, I adapt to your needs (one-off or regular).

Feel free to contact me to discuss it 😊