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Claire VeronCV

Average response time: 1 hour

Freelancer profile translated to English.
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About Claire

With ten years of experience as a customer service representative and tele-advisor, I demonstrate a great capacity for adaptation, both to tools and situations.
I have worked in various fields: telephone sales (inbound calls), complaint management, settlements, billing, as well as contentious files.
I have also handled email, online chat, and mail management.
Versatile, responsive, and rigorous, I easily integrate into any type of structure and effectively meet the needs of both clients and companies.
I am a dedicated and competent professional. Thank you for your attention.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Les Echos,
    Customer service representative
    January 2024 - Today (2 years and 5 months)
    Le Parisien, Paris, France
    Customer service representative for Le Parisien customer service, email and mail, as well as debt collection and billing services. Tools used: Outlook, Excel.
  • Edenred,
    Customer service representative
    January 2023 - October 2023 (9 months)
    Customer service representative for the fuel card company customer service. Handling inbound calls, email, and mail. Tool used: Sales Force.
  • Deliveroo
    Delivery driver
    January 2021 - June 2022 (1 year and 5 months)
    Delivery driver for Deliveroo / Delivery driver for Uber Eats.
    Food delivery in Paris and suburbs by vehicle

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Education

  • Retrospective training
    Make up natural
    2004
    Formation rétrospective
  • Training and development
    Make up natural
    2004
    Formation et perfectionnement

Skill set

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